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NEW QUESTION # 33
Which two actions can be completed with a workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 answers
- A. Apply a specific value to a field.
- B. Update the value of a field on a child object.
- C. Select a formula field for a field update.
- D. Change the record type of a record.
Answer: A,D
NEW QUESTION # 34
User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?
- A. Delete the extra component from the page.
- B. Remove fields from the record details component.
- C. Add Component visibility filters to the Components.
- D. Include more tab components with filters.
Answer: C
NEW QUESTION # 35
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with the System Administrator profile.
- B. A user with Read Permission on account.
- C. A user with the Manage Cases Permission
- D. A user with manager role above the agent.
Answer: A,C
NEW QUESTION # 36
Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives
Which two features should be used to fulfill this goal?
Choose 2 answers
- A. Knowledge
- B. Content
- C. SoS
- D. Chat
Answer: A,D
NEW QUESTION # 37
A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.
What should the administrator reference to troubleshoot this issue?
- A. Assignment rules
- B. Validation rules
- C. Contact email address
- D. Setup Audit Trail
Answer: D
NEW QUESTION # 38
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.
- A. Einstein Opportunity Scoring
- B. Einstein Activity Capture
- C. Einstein Search Personalization
- D. Einstein Lead Scoring
Answer: A
NEW QUESTION # 39
Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed
lost.
How should an administrator configure this requirement?
- A. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
- B. Check the required checkbox on the Loss Reason field in Object Manger.
- C. Configure a workflow rule to display an error if Loss Reason is blank
- D. Select the requirement checkbox next to the loss reason field on the page layout.
Answer: A
NEW QUESTION # 40
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
- A. Donut
- B. Gauge
- C. Table
- D. Stacked Bar
Answer: B
NEW QUESTION # 41
The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
- A. Back-up the Shoe Style values in existing records.
- B. Change the field type from a multi-select picklist field to a picklist field.
- C. Reactivate the appropriate Shoe Style values after the field type changes.
- D. Select the "Choose only one value "checkbox on the pick list field.
Answer: B,D
NEW QUESTION # 42
Which three aspects of standard fields should an administrator customize?
Choose 3 answers
- A. Field name
- B. Field history tracking
- C. Picklist Values
- D. Decimal Places
- E. Help Text
Answer: B,C,E
NEW QUESTION # 43
At Universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
- A. The Add Record action must be configured in the group publisher.
- B. An administrator needs to create a group to enable record sharing.
- C. Collaboration groups are created automatically for every department.
- D. Object layouts should be configured to include the groups related list.
Answer: B,D
NEW QUESTION # 44
Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which
two actions will result in the needed access?
Choose 2 answers
- A. Case owners configure pre -defined case teams.
- B. Administrators configure pre -defined case teams and assignment rules.
- C. A case escalation rule assigns ownership to product specialists.
- D. Case owners manually add product specialists to ad hoc case teams.
Answer: B,D
NEW QUESTION # 45
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.
Which two options should be added to the Lightning record pages to achieve this?
Choose 2 answers
- A. Component Visibility Filter
- B. Custom Component
- C. Action and Recommendations
- D. Rich Text Area
- E. Highlight Panel
Answer: A,B
Explanation:
Two options that should be added to Lightning record pages to make sales reps aware when they are speaking with high-profile customers are:
Custom Component, which can display a custom message or icon on the record page based on certain criteria such as account rating or industry. For example, an administrator can create a custom Lightning Web Component that shows a star icon on account record pages if account rating is Hot or Warm.
Component Visibility Filter, which can control when a component is visible on a record page based on field values of that record. For example, an administrator can add a component visibility filter to an existing component such as Path or Highlights Panel that makes it visible only if account rating is Hot or Warm. Highlight Panel, Action and Recommendations, and Rich Text Area are not options that can be used to make sales reps aware when they are speaking with high-profile customers. Reference: https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5
NEW QUESTION # 46
An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?
- A. Allow the critical update to auto-activate in a sandbox.
- B. Allow the critical update to auto-activate.
- C. Activate the critical update in a sandbox.
- D. Activate the critical update in production.
Answer: C
Explanation:
To test the impact of a critical update before it is auto-activated, you should activate it in a sandbox first. This way, you can verify that your customizations and integrations work as expected without affecting your production org.
NEW QUESTION # 47
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?
- A. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
- B. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
- C. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- D. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
Answer: C
NEW QUESTION # 48
Major Solar plans to offer partner its services at a discounted rate applied to at opportunities.
The administrator needs to ensure that the appropriate prices are applied to services on opportunities for this partner.
What should the administrator do to achieve this goal?
- A. Create a new list price on the standard price book.
- B. Create a custom price book with the discounted list prices.
- C. Create a custom object for the discounted services.
- D. Create a new discount record type on the services object.
Answer: D
NEW QUESTION # 49
Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?
- A. Hierarchy column
- B. Formula field
- C. Junction object
- D. Lookup filter
Answer: C
Explanation:
A junction object is a type of custom object that allows administrators to create many-to-many relationships between two other objects. A many-to-many relationship means that each record of one object can be related to multiple records of another object, and vice versa. For example, a junction object can represent that a contact can be interested in multiple pieces of merchandise, and a piece of merchandise can be of interest to multiple contacts. A junction object has two master-detail relationships with the two objects it connects. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 50
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