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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Complete bill of materials preparation - Licensing requirements and calculation - System sizing and capacity planning |
| Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud |
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions - Integration with third-party systems |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design |
| Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
Avaya Midsize Solution Design Sample Questions:
Question 1
Which license is only available In a CapEx model?
A. Analog user
B. ASBCE
C. Digital user
D. AWFOS
Question 2
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
A. It stops attacks and hacks before entering the private network.
B. It allows registration and authentication to be done in the core of the network.
C. It provides VPNIess remote worker functionality for 1600 endpoints.
D. It provides NAT Traversal not available with direct termination.
Question 3
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
A. IP Office tracks that information and It Is provided In a CSV format.
B. IP Office does not track that information but it is available with a call center application.
C. IP Office tracks that information and It can be reviewed using the built-in reports.
D. IP Office does not track that Information but It is available using a third-party call accounting application.
Question 4
What is the Vantage Voice Assistant?
A. A Vantage application from the Google Play store
B. A Vantage application from the Apple app store
C. An optional licensed feature for any Vantage device
D. A Vantage application for the K155
Question 5
Refer to the IT-FAC scenario and exhibits.


The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
A. It utilizes the WiFi network of APs.
B. It supports off-premise connectivity.
C. It uses a line of ruggedized endpoints.
D. It operates on a separate DECT network.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A,C |
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