The Most In-Demand Cisco 500-443 Pass Guaranteed Quiz
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NEW QUESTION 16
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)
- A. SIP proxy server
- B. Cisco Unified CVP VXML server
- C. Cisco Unified Contact Center Enterprise server
- D. Cisco Unified Communications Manager
- E. Cisco Unified CVP call server
- F. Cisco Unified CVP reporting server
- G. VXML gateway
Answer: B,E,F
NEW QUESTION 17
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. Cisco Finesse HTTPS redirect enabled
- B. access to the Internet
- C. AWDB database configured and online
- D. HTTPS redirect disabled
- E. preconfigured domain name server and have set up forward and reverse DNS
- F. access to a Network Time Protocol server
Answer: E,F
NEW QUESTION 18
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Hostname was changed.
- B. Cisco Unified Intelligence Center Publisher is not in service.
- C. Number of historical reports exceeded the system limits.
- D. IP address was changed.
- E. Number of concurrent real-time reports exceeded the system limits.
- F. Time zone was changed.
- G. Secondary DNS was changed.
- H. Primary NTP server was changed.
Answer: A,D,F,H
NEW QUESTION 19
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. A total of 100 sign-out reason codes and not ready reason codes.
- B. There is no limit. You can assign as many team-based reason codes as you like.
- C. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
Answer: D
NEW QUESTION 20
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. administrative workstation and HDS-DDS
- B. Cisco Unified ICM call router and administrative workstation
- C. Cisco Unified ICM call router and logger
- D. Cisco Unified ICM call router and peripheral gateway
Answer: D
NEW QUESTION 21
Which Cisco Finesse CLI command provides the license MAC address?
- A. show network status
- B. show status
- C. show net detail
- D. show network detail
- E. show net status
Answer: B
NEW QUESTION 22
Refer to the exhibit.
In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?
- A. ready ports
- B. customer instance name
- C. reserved ports
- D. configured ports
- E. telephony port status
Answer: A
NEW QUESTION 23
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
- A. ICM dialed number, network VRU, ring back, error
- B. agent device, network VRU, ringtone, survivability
- C. ICM dialed number plan, network VRU, ringtone, error
- D. agent device, CUCM VRU, ringtone, survivability
- E. agent device, network VRU, ringtone, error
Answer: E
NEW QUESTION 24
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. external phone number CallerID
- B. agent ACD extension length
- C. which VXML gateway the call is placed in
- D. determines how many digits of the dialed number are significant
Answer: C
NEW QUESTION 25
What must be enabled when configuring voice gateways to support SIP dialers?
- A. signaling forward unconditional
- B. 100rel
- C. signaling forward 100
- D. 200rel
Answer: B
NEW QUESTION 26
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Queue to Skill Group node
- B. Route Select node
- C. Translation Route to VRU node
- D. Go to Script node
- E. Send to VRU node
Answer: C,E
NEW QUESTION 27
Refer to the exhibit.
This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
- A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
- B. A network VRU should be configured with a label of maximum length 10 digits.
- C. A PG explorer peripheral should be configured with a peripheral ID of 200.
- D. A VRU PG peripheral should be configured with a peripheral ID of 5000.
- E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
Answer: B,E
NEW QUESTION 28
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?
- A. -g
- B. -a
- C. -aa
- D. -ag
Answer: B
NEW QUESTION 29
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM instance
- B. ICM facility
- C. ICM User Group policy
- D. ICM Organizational Unit
- E. ICM Security policy
- F. ICM agent users
Answer: A,B,D
NEW QUESTION 30
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. CVP transfer timeout timer setting
- B. Target Requery in an ICM script queue step
- C. Cisco Unified Communications Manager unattended port setting
- D. Agent Desktop Ring No Answer time setting
Answer: B,D
NEW QUESTION 31
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set mediafetchDelay timeout.
- B. Set mediafetchDelay.
- C. Set FetchAudioDelay timeout.
- D. Set FetchAudioMinimum timeout.
Answer: C,D
NEW QUESTION 32
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
- B. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- C. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
- D. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
- E. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
Answer: D
NEW QUESTION 33
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The VXML application is not deployed to the CVP servers.
- B. The Cisco Unified CVP server is running on temporary licenses.
- C. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- D. The call type is not mapped to the Cisco Unified ICM script.
Answer: C
NEW QUESTION 34
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?
- A. 0
- B. 1
- C. 76,000
- D. 2
- E. 3
Answer: B
NEW QUESTION 35
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
- A. Primary VRU peripheral gateway is out of service.
- B. VRU PIM just got out of service.
- C. No network VRU is configured for the routing client.
- D. Send to originator is not enabled.
- E. Incorrect media file name.
Answer: B,C
NEW QUESTION 36
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
- A. The system continues to operate but with only one call router in simplex mode.
- B. The private network data is rerouted automatically over the visible network.
- C. The system stops routing calls because it cannot function without a private network.
- D. Both call routers go active and attempt to split the system until the private network is restored.
Answer: A
NEW QUESTION 37
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. ringtone.tcl
- B. handoff.tcl
- C. bootstrap.tcl
- D. bootstrap.vmxl
Answer: C
NEW QUESTION 38
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)
- A. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat
- B. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
- C. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
- D. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
- E. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
- F. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
Answer: A,C
NEW QUESTION 39
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