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NEW QUESTION 92
The Health and Safety Training Project is closing as planned. According to the contract terms, suppliers must submit all invoices within one week of project closure. The project manager will issue a project closure notification informing all suppliers of this invoicing deadline as part of the 'recommended project closure' activity.
Is this appropriate, and why?
- A. No, because the project manager should notify stakeholders using the approved project closure notification.
- B. Yes, because a project closure notification should be sent to suppliers as part of the 'closing project' process.
- C. No, because the project board should issue a project closure notification as part of the 'directing a project' process.
- D. Yes, because the project board should approve the project closure notification drafted by the project manager.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 93
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed business assurance for this project?
- A. Retain because he is familiar with the Ministry of Food Hygiene business strategy, the business level risk assessment and the Business Case standards.
- B. Remove because he will be impacted by the project and therefore represents a user.
- C. Add 'Director of Finance Division' because she is responsible for checking that any supplier and contractor payments are authorized.
- D. Replace with 'Project Manager' because this is a simple project that does not require additional business assurance.
- E. Add Outcome Consultants' because they carried out the feasibility study.
Answer: A,C
NEW QUESTION 94
Which 2 statements should be recorded under the Costs heading?
- A. Project costs are estimated to be a total of E26.5k.
- B. 10 further orders with an average profit of E2k will deliver a benefit of E20k in the first year.
- C. The new company logo is estimated to cost E4k.
- D. The project will be funded from the business marketing budget
- E. The MNO marketing budget this year is E120k.
Answer: A,D
NEW QUESTION 95
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Stakeholder analysis: Interested parties section?
- A. Add 'Internal Creative Team'.
- B. Delete entry 11 because the photographer is internal to the project management team.
- C. Delete entry 12 because the printing of the calendars is outside of the scope
Answer: A
NEW QUESTION 96
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which statement applies to the Roles and responsibilities section?
- A. Delete entry 10 because this is the responsibility of the quality review chair.
- B. Amend entry 12 because this is the responsibility of supplier assurance.
- C. Delete entry 9 because this should only be recorded in the Product Description.
- D. Delete entry 11 because only the Project Manager can update the Quality Register.
Answer: B
NEW QUESTION 97
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule. The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Monitoring and control section?
- A. Delete entry 11 because this relates to the monitoring and controlling of the Project Plan, not the Stage Plan.
- B. Move entry 12 because the Highlight Reports are deliverables of this stage and should be shown under Product descriptions.
- C. Delete entry 13 because this is part of the Controlling a Stage process.
- D. No change to entry 12 because this describes how the Project Board will control the stage.
- E. Delete entry 14 because the Product Status Account is NOT an ad-hoc report. It is produced at the end of each stage to identify any variations between planned status, reported status and actual status of the stage's products.
Answer: A,D
NEW QUESTION 98
Which 2 statements should be recorded under the Timescale heading?
- A. The expected benefits should start to be realized as soon as the outsourced services become operational at the end of stage 4.
- B. The contract with the selected service provider will be agreed during stage 3.
- C. The transfer of equipment and staff is estimated to take six weeks.
- D. If more MFH divisions are added to the scope of the services to be outsourced, the project timescale will be extended and the realization of benefits will be delayed.
- E. The expected benefits will be calculated over 10 years from completion of the project.
Answer: B,E
NEW QUESTION 99
Which 2 alternative actions apply to the proposed business assurance for this project?
- A. Retain because he is familiar with the Ministry of Food Hygiene business strategy, the business level risk assessment and the Business Case standards.
- B. Remove because he will be impacted by the project and therefore represents a user.
- C. Add 'Director of Finance Division' because she is responsible for checking that any supplier and contractor payments are authorized.
- D. Replace with 'Project Manager' because this is a simple project that does not require additional business assurance.
- E. Add Outcome Consultants' because they carried out the feasibility study.
Answer: A,C
NEW QUESTION 100
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Introduction section?
- A. No change to entry 1 because this shows the purpose and content of this document.
- B. Amend entry 1 to read 'This document contains the controls and reporting to be established for the project management team'.
- C. Amend entry 1 to read 'This document contains the means and frequency of communication between the project management team, the print company and other external parties.
Answer: A
NEW QUESTION 101
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Risk tolerance heading?
- A. The Project Board's threshold level of risk exposure is any combination of medium, high and very high impact, with high and very high probability.
- B. The cost of all fallback plans must be contained within the project's tolerance.
- C. Corporate management's threshold level of risk exposure is any combination of high and very high impact and probability.
- D. The Project Manager's threshold level of risk exposure is low impact and probability.
- E. The risk budget will have a tolerance of +/~ 10%.
Answer: A,B
Explanation:
Explanation/Reference:
Risk Theme
Question Set 2
NEW QUESTION 102
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
At the end of stage 2, the specialist 'e-learning course' supplier will be selected. As a result, it is decided that the quality management approach will not be created until the end of stage 2, to take into account this supplier's standards and techniques.
Is this appropriate, and why?
- A. No, because the quality management approach should be limited to ABC Company's quality standards.
- B. No, because the quality management approach should be created during the initiation stage and updated later.
- C. Yes, because the product description for each product will define the required quality approach within each stage.
- D. Yes, because the quality management approach should take into account the supplier's standards, tools and techniques.
Answer: D
NEW QUESTION 103
Which of the following roles cannot be combined?
- A. Project Assurance and Team Manager
- B. Executive and Senior User
- C. Project Manager and Project Support
- D. Senior Suppler and Supplier Assurance
Answer: A
Explanation:
Explanation/Reference:
Testlet 1
Extract from the Project Product Description (with errors)
NEW QUESTION 104
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks heading?
- A. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders further.
- B. Staff morale will improve as a result of the promotional calendar.
- C. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and benefits will be reduced.
- D. The prepared calendar pack is to be delivered to the printers by the first week in December.
- E. Operational costs will increase as a result of the recruitment campaign.
Answer: A,C
NEW QUESTION 105
During stage 3, project costs are increasing but there will still be a positive return on investment, as documented in the business case. However, corporate management has recently revised its targets for return on investment and has decided to stop the project as it will not meet the new targets.
Is this an appropriate application of the 'continued business justification' principle?
- A. Yes, because a change in a project's justification should trigger premature closure.
- B. No, because changes in corporate strategy should not impact a project once authorized.
- C. No, because the project business case still justifies a project.
- D. Yes, because changes in corporate strategy may impact a project's justification.
Answer: C
NEW QUESTION 106
Which 2 statements apply to the Derivation section?
- A. Add 'Professional photographer'.
- B. Move entry 12 to Composition, because this is within the scope of this project.
- C. Move entry 9 to Composition because this is within the scope of the project.
- D. Delete entry 10 because this is NOT a source product for this project.
- E. Delete entry 11 as this is already correctly shown under Development Skills required.
Answer: B,E
Explanation:
Explanation
NEW QUESTION 107
Who is responsible for confirming stage and project progress against agreed tolerances?
- A. Project Assurance
- B. Executive
- C. Project Support
- D. Project Manager
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 108
The project is approaching the end of stage 4 and all work will be completed as planned. The project manager is now preparing a plan for acceptance and the handover of the 'capability to provide health and safety training'.
Is this appropriate, and why?
- A. No, because closure activities should have been planned at the end of stage 3.
- B. Yes, because a separate closure stage plan should be created during stage 4.
- C. Yes, because a plan should be created to measure the number of courses carried out after project closure.
- D. No, because user acceptance of the project's products should have taken place throughout the project.
Answer: C
NEW QUESTION 109
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Executive for this project?
- A. Replace with 'Payroll Manager' because he is a very experienced and efficient qualified accountant.
- B. Retain because he has the right level of authority to be able to control the strategic nature of the Outsourcing project.
- C. Retain because he accepts that outsourcing is the best solution.
- D. Add 'Director of Finance' because she understands the operation of the Information Technology Division and the Facilities Division.
- E. Replace with 'Director of Finance Division' because she can ensure a cost-conscious approach to the project that gives value for money.
Answer: B,E
NEW QUESTION 110
Which 2 statements should be recorded under the Major risks heading?
- A. MFH's operations may be reduced and the 1a-year contract may not achieve its estimated value of
£80m, which would reduce the service provider's profit. - B. Due to market conditions a suitable service provider may not be found, possibly leading to premature closure of the project.
- C. Owing to employment contract changes staff may resist outsourcing, which would make it difficult to transfer staff to the selected service provider.
- D. The initial estimates, taken from the feasibility study report, indicate that the project will take two years to complete, which means that the business problems would remain for this period.
- E. The management stages recommended by the consultants may not be appropriate, resulting in confusion in planning.
Answer: C,D
Explanation:
Explanation/Reference:
Question Set 3
NEW QUESTION 111
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed business assurance for this project?
- A. Retain because he is familiar with the Ministry of Food Hygiene business strategy, the business level risk assessment and the Business Case standards.
- B. Remove because he will be impacted by the project and therefore represents a user.
- C. Add 'Director of Finance Division' because she is responsible for checking that any supplier and contractor payments are authorized.
- D. Replace with 'Project Manager' because this is a simple project that does not require additional business assurance.
- E. Add Outcome Consultants' because they carried out the feasibility study.
Answer: A,C
NEW QUESTION 112
The project is part of a program to increase the number of ABC courses that respond to legislation. The program manager has instructed the project manager to deliver the 'e-learning course' incrementally. The project manager has asked the program manager how often the highlight reports are required, and what format the reports should be presented in.
Is this an appropriate approach to controlling progress, and why?
- A. Yes, because the project event-driven controls need to align to program controls.
- B. Yes, because the approach should support the delivery approach selected by the program.
- C. No, because the progress controls should be documented in the project initiation documentation.
- D. No, because the program team should review project progress using peer reviews.
Answer: C
Explanation:
Explanation/Reference:
Starting up and Initiating a Project
Testlet 1
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues. lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
NEW QUESTION 113
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of £2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +£10,000 / -£25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion At the end of stage 3, the service provider will be selected and the contract awarded. During stage 4, the Account Manager for the selected service provider will work with the Project Manager to complete the transition of the services to the selected service provider.
Answer:
Explanation:
Explanation
NEW QUESTION 114
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