Field-Service-Consultant Certification Exam Dumps Questions in here [Dec-2023]
Updated Field-Service-Consultant Exam Practice Test Questions
Salesforce Field-Service-Consultant Exam covers a range of topics related to field service management, including scheduling and dispatching, workforce management, mobile workforce enablement, and customer communication. Field-Service-Consultant exam is designed to test a candidate's knowledge and skills in these areas to ensure that they are equipped to handle real-world challenges in the field.
NEW QUESTION # 43
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Inventory Transactions.
- B. Build a report using the Work Order inventory module.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Products Consumed on Work Orders.
- E. Build a report to view Products Consumed on Work Order Line Items.
Answer: A,D,E
NEW QUESTION # 44
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. Reshuffle
- B. In-day Optimization
- C. Resource Schedule Optimization
- D. Group Nearby
Answer: A,B
Explanation:
Explanation
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules . In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2.
References: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2
https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
NEW QUESTION # 45
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a standard Price Book specific to each country.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a custom Price Book specific to each country.
Answer: D
Explanation:
Explanation
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules are not available for Field Service Lightning. References:
https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5
NEW QUESTION # 46
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Match Field
- B. Required Resource
- C. Resource Availability
- D. Extended Match
Answer: D
NEW QUESTION # 47
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Ensure the work order entitlement is related to the same process as the case entitlement.
- B. Make sure the case entitlement record is being shared with the service resource.
- C. Add work order milestones after the case milestones to the entitlement process.
- D. Create a separate entitlement process associated to the work order object.
Answer: D
NEW QUESTION # 48
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?
- A. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
- B. Use a Triggered Send Data Extension to capture form data and deploy the email.
- C. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
- D. Use the WSProxy via SSJS to deploy the email after capturing form data.
Answer: B
NEW QUESTION # 49
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create one service resource and assign the relevant permission set license
- C. Create two skills records and assign them to service resources record
- D. Create two service resource and assign them to the employee
Answer: B
Explanation:
Explanation
Service Resources are records that represent the people or equipment that perform field service tasks[53].
Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or access to features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_permission_set_licenses_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5
NEW QUESTION # 50
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Match Field
- B. Extended Match
- C. Required Resource
- D. Resource Availability
Answer: A
Explanation:
Explanation
This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5
NEW QUESTION # 51
Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?
- A. A Product related list on Assets
- B. A Work Order related list on Assets
- C. Field History Tracking on Assets
- D. Custom fields for change tracking on Assets
Answer: C
Explanation:
Explanation
Field History Tracking on Assets allows tracking location and status changes in the lifecycle of a specific component in a customer's install base by recording the date, time, nature, and user of each change. A Work Order related list on Assets would show the work orders associated with an asset, but not the location and status changes of the asset. A custom installation date field on Products Consumed would show when a product was installed, but not the subsequent changes in the asset lifecycle. A Product related list on Assets would show the products related to an asset, but not the location and status changes of the asset. References:
https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products.htm&type=5
NEW QUESTION # 52
A customer manually imports records for sending. Each record contains a warehouse ID that is shared between Marketing Cloud and a third-party system. The customer does not have developer resources, but wants to Include the warehouse ID In their tracking parameters so that the third-party system can identify the subscriber.
What should a consultant recommend'
- A. Use Dynamic Content rules to select a content area for each subscriber.
- B. Use personalization strings created by selecting the data extension.
- C. Use Guide Template Language created for each field in the data extension.
- D. Use AMPscript variables created from each field in the data extension.
Answer: D
NEW QUESTION # 53
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Create skills that relate to qualifications from the skills tab end assign them to a service resource
- B. Create skills that relate to qualifications from setup and assign them to a service resource
- C. Leverage the match skills work rule when scheduling appointments
- D. Leverage the match skills scheduling policy when scheduling appointments
Answer: B,C
NEW QUESTION # 54
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and delete that Resource after three weeks.
- C. Create a Resource and give them 24-hour availability for the next three weeks.
- D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
Answer: D
NEW QUESTION # 55
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Minimize travel service objectives and resources priority services objectives
- B. Maximize travel from home and working territories
- C. Required resources and maximum travel from home
- D. Minimize travel service objective and preferred resource services objectives
Answer: B,D
NEW QUESTION # 56
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Remove the match territory work rule
- B. Select working location enable primary on the working territories work rule
- C. Includes the match territory work rule
- D. Deselect working location primary on the working territories work rule
Answer: C,D
Explanation:
Explanation
The match territory work rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5
NEW QUESTION # 57
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Instruct the dispatcher to only dispatch one work order to each technician at a time.
- B. Enable drip feed to dispatch one service appointment per technician at a time.
- C. Set up auto dispatch to dispatch one work order for each technician at a time
- D. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
Answer: B
Explanation:
Explanation
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
NEW QUESTION # 58
Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.
Which two reasons could be the cause"*
Choose 2 answers
- A. Email Address was used as Subscriber Key
- B. ContactID was used as Subscriber Key
- C. Synchronized Data Sources only push data every 15 minutes
- D. Individual Level Tracking was not selected in Marketing Cloud Configuration
Answer: A,D
NEW QUESTION # 59
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Remove the Match Location Work Rule.
- B. Remove the ASAP Service Objective.
- C. Add the Maximum Travel From Home Work Rule.
- D. Give the Minimize Travel Service Objective the highest weight.
Answer: D
NEW QUESTION # 60
Northern Trail Outfitters received an email about reaching API limits within Salesforce and they think this is caused by the Integrated Marketing Cloud account.
Which two types of API calls are counted against the rolling 24-hour limit?
Choose 2 answers
- A. Login Calls
- B. Bulk API
- C. CreateSalesforceObject() AMPscript
- D. SOAP API Calls updating objects
Answer: B,D
NEW QUESTION # 61
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A. Create a new user territory associated with the Service Territory and dispatcher.
- B. Add the resources assigned to the Service Territory's Member related list.
- C. Configure and run the User Territory Sharing Job in Field Service Settings.
- D. Assign a new user territory and add each of the assigned service resources.
Answer: A,C
Explanation:
Explanation
User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Job in Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records
NEW QUESTION # 62
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?
- A. Configure the phone field in Salesforce as US locale.
- B. Select 'US' as the sending country in SMS activity.
- C. Format the phone field in Salesforce as +l[phonenumber],
- D. Select 'Normalize Phone Number* in Journey settings.
Answer: C
NEW QUESTION # 63
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
- A. Create a product item and enter the Technicians' lock quantity.
- B. Create a product item with all the serial numbers in the notes section.
- C. Create a product item for each door lock utilizing standard fields.
- D. Create a product item and enter the serial numbers in the related list.
Answer: C
NEW QUESTION # 64
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
- B. Work Order Generation Method = One Work Order per Asset
- C. Work Order Generation Method = One Work Order Line Item per Asset
- D. Service Appointment Generation Method = One Service Appointment per Work Order
Answer: C,D
Explanation:
Explanation
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 65
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher work order polygons and filters the list to show only desired service appointment
- B. The dispatcher console MAO and filter the list to show only desired service appointment
- C. The prevention maintenance Gantt and filter the list to show only desired work orders
- D. The dispatcher console appointment list and filter the list to show only desired service Appointment
Answer: B,D
NEW QUESTION # 66
Northern Trail Outfitters is migrating from a legacy emailing tool to Marketing Cloud. As part of the migration, they have to go through a security review. Their data privacy team has made it clear that the data in the sandbox should never be mixed with data In production during testing cycles.
What recommendation would a consultant provide on the architecture to fulfill this requirement?
- A. Use Subscriber Filter per business unit to filter production from test data.
- B. Implement two separate Marketing Cloud instances.
- C. Create one or more additional business units for testing.
- D. Ensure test sends are done from data extensions with attribute 'Is Testing1.
Answer: B
NEW QUESTION # 67
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