Authentic Salesforce Field-Service-Lightning-Consultant Exam Dumps PDF - 2023 Updated
Get Prepared for Your Field-Service-Lightning-Consultant Exam With Actual 303 Questions
Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant exam dumps will include the following topics:
- Manage Scheduling and Optimization 28%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Case 7%
- Manage Inventory 3%
The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
NEW QUESTION 154
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the work order products related list on the work type object
- B. Add product to the work order products related list on the asset object
- C. Add product to the products required related list on the asset object
- D. Add product to the products required related list on the work type object
Answer: D
NEW QUESTION 155
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use appropriate Resource Operating Hours.
- B. Use the Resource Availability Rule.
- C. Create Resource Absences every day.
- D. Create a recurring Service Appointment
Answer: D
NEW QUESTION 156
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Order custom fields to define Install, Break-fix, and Inspections.
- B. Work Order Record Types for Break-fix, Install, and Inspection.
- C. Work Type Line Items for Install, Break-fix, and Inspections.
- D. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
Answer: D
NEW QUESTION 157
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Types
- B. Work Order Record Types
- C. Entitlement Templates
- D. Entitlements
Answer: A
NEW QUESTION 158
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
- A. Allow Status Transitions based on Role.
- B. Limit Status Transitions based on Profile.
- C. Configure Status Transitions based on Resource Type.
- D. Assign Permission Sets that allow Status Transitions.
Answer: B
NEW QUESTION 159
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating milestones trackers requires a custom lightning component
- B. Creating entitlement for class and work order must be separated
- C. Creating entitlements for work orders requires a custom lightning component
- D. Creating milestones for word orders requires an entitlement for case
Answer: B
NEW QUESTION 160
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Assets and define a hierarchy.
- B. Use Products and Product Families.
- C. Use Orders and Order Products.
- D. Use Work Orders and define a hierarchy.
Answer: B
NEW QUESTION 161
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Remove the ASAP Service Objective.
- B. Remove the Match Location Work Rule.
- C. Give the Minimize Travel Service Objective the highest weight.
- D. Add the Maximum Travel From Home Work Rule.
Answer: C
NEW QUESTION 162
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Generate service in the organization's default language
- B. Add service reports templates to the appropriate repair work type
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Configure signature blocks for service report templates
Answer: C,D
NEW QUESTION 163
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. TheDue Date of the Service Appointment
- B. The Time Slots for Appointment Booking
- C. When Service Resources are available for work
- D. The Maintenance Plan for the Account
Answer: B,C
NEW QUESTION 164
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- C. When a service process dictates thatthere are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
- D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
Answer: A
NEW QUESTION 165
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?
- A. Set the service appointment to dispatch in the field service settings
- B. Set the number of services to drip feed on the service territories
- C. Enable drip feed dispatching in field service settings
- D. Enable sharing or dispatch service appointments
Answer: B,C
NEW QUESTION 166
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs require multiple stages of work performed by different resources.
- B. jobs require consecutive days of work and can span over weekends.
- C. jobs need to be performed at the same site on the same day of the week.
- D. Jobs can take longer than the available resources hours in a day.
Answer: B,D
NEW QUESTION 167
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 different skill levels for repair works
- B. Assign contractors 1 and 2 preferred source
- C. Assign contractors 1 and 2 different capacities of repair work
- D. Assign contractors 1 and 2 as excluded resources
Answer: A
NEW QUESTION 168
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?
- A. Use Multiple Operating Hours with Slots for each hour.
- B. Use Territory-specific Operating Hours.
- C. Use Customer Operating Hours.
- D. Use Exact Appointments on the Work Types.
Answer: D
NEW QUESTION 169
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
- A. Knowledge Base on Cases.
- B. Custom Links on Work Orders.
- C. Knowledge Base on Work Orders.
- D. Attachments on Cases.
Answer: C
NEW QUESTION 170
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?
- A. Cases Only
- B. Cases, Work Orders, and Tasks
- C. Work Orders and Cases
- D. Work Orders only
Answer: C
NEW QUESTION 171
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
- A. Implement Work Types and Skill Assignments.
- B. Assign Skills and Skill Levels to Resources.
- C. Assign Skills and Skill Levels to Users.
- D. Implement Assignment Rules and Work Orders.
Answer: A,B
NEW QUESTION 172
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)
- A. Use Work Order and Work Order Line Items.
- B. Use the Einstein Pricing Configurator.
- C. Use a custom object to model the Work Order pricing.
- D. Set up Products and Price Books.
Answer: A,D
NEW QUESTION 173
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create a recurring Service Appointment.
- B. Create Resource Absences every day.
- C. Use appropriate Resource Operating Hours.
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION 174
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Update the Service Appointment page layout to include the Articles related list.
- B. Attach the relevant articles to the work order or work order line items.
- C. Create a quick action on the work order to search the Knowledge base.
- D. Add the Knowledge Lightning component to the Field Service mobile app.
Answer: B
NEW QUESTION 175
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