42 Exam Questions for VERISME Updated Versions With Test Engine
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The VeriSM™ Essentials certification exam is suitable for professionals from a wide range of industries, including IT, healthcare, finance, and government. It is also suitable for individuals who are responsible for managing services within their organizations, such as service managers, service desk managers, and IT managers. The EXIN VERISME (VeriSM™ Essentials) Certification Exam is recognized globally and is an excellent way to demonstrate knowledge and skills in service management.
NEW QUESTION # 16
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?
- A. A key requirement is that IoT devices have unique identifiers and IP addresses.
- B. It is an outsourced service, so no specific considerations are required.
- C. IoT services provide better behavior tracking to support real-time marketing.
- D. The guardrails for the services must be respected also for SaaS solutions.
Answer: D
NEW QUESTION # 17
What is the first important step in the Kotter's Organizational Change Management (OCM) model?
- A. Generate short-term wins
- B. Institute change
- C. Create a sense of urgency
- D. Build a guiding coalition
Answer: C
NEW QUESTION # 18
How does DevOps advance service management practices?
- A. DevOps was established later than service management and therefore does not advance service management practices
- B. DevOps should be used only to develop new products and services.
- C. DevOps sets up the principles for service management practices.
- D. DevOps advances service management practices by shifting them to the left, making them leaner.
Answer: D
NEW QUESTION # 19
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
- A. Social awareness and relationship management
- B. Social content management and using social techniques
- C. Joining social groups and actively communicating with them
- D. Knowing social media and what people or situations can influence us
Answer: A
NEW QUESTION # 20
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?
- A. Under-promise and over-deliver
- B. Report achievement against agreed targets
- C. Set boundaries and provide a structure for delivery
- D. Ensure that detailed SLA documentation is available
Answer: C
NEW QUESTION # 21
What is the advantage of Robotic Process Automation (RPA) in service management processes?
- A. RPA helps in enabling employees to perform more complex tasks.
- B. RPA increases the quality of the produced products as it automates tasks.
- C. RPA is a manufacturing technique which cannot be used effectively in service management.
- D. RPA automates tasks and therefore will always reduce headcount.
Answer: A
NEW QUESTION # 22
What is the first step in building a customer journey map?
- A. Research
- B. Define
- C. Investigate
- D. Plan
Answer: B
NEW QUESTION # 23
What is the name of the professional that should have both breadth and depth of knowledge?
- A. I-shaped professional
- B. T-shaped professional
- C. Service management expert
- D. A-shaped professional
Answer: B
NEW QUESTION # 24
What activity is part of the Provide stage?
- A. Design
- B. Test
- C. Build
- D. Improve
Answer: D
NEW QUESTION # 25
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?
- A. Gather requirements
- B. Define consumer needs
- C. Create the solution
- D. Create the service blueprint
Answer: A
NEW QUESTION # 26
How can organizational culture best be described?
- A. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.
- B. It is a collection of common practices based on the backgrounds of all employees within an organization.
- C. It is a reflection of the ethnicity of management and owners within an organization.
- D. It is a culture that is exclusively defined by the leadership of an organization.
Answer: A
NEW QUESTION # 27
New technology has led to changes within organizations.
Which is one of these changes?
- A. Services are driven by stable management practices which discourage technology innovation.
- B. Services now undergo a more rigid functional change approach within organizations.
- C. Services that rely on traditional rigid management approaches are preferable to organizations.
- D. Services can be delivered from anywhere to anywhere.
Answer: D
NEW QUESTION # 28
What differentiates VeriSM from other IT service management approaches?
- A. VeriSM takes all organizational capabilities into account.
- B. VeriSM focuses on the corporate IT aspects in the organization.
- C. VeriSM is a logical evolution to older IT service management practices.
- D. VeriSM differentiates IT from other service management practices.
Answer: A
NEW QUESTION # 29
What is the main reason VeriSM re-defines traditional service management?
- A. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
- B. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
- C. VeriSM focuses on the big picture and does not provide practices for specific organizations.
- D. VeriSM regards the entire organization as the service provider with capabilities that work together.
Answer: D
NEW QUESTION # 30
What is one of the five components that should be considered in communication?
- A. Scope
- B. Perception
- C. Intention
- D. Delivery mechanism
Answer: D
NEW QUESTION # 31
In Lean, different types of waste are distinguished.
What type of waste is "producing at levels of quality more than required by the customer"?
- A. Overprocessing
- B. Overdelivering
- C. Inventory
- D. Overproduction
Answer: A
NEW QUESTION # 32
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EXIN VERISME (VeriSM™ Essentials) Exam is a globally recognized certification that aims to provide individuals with a comprehensive understanding of service management principles and practices. It is an ideal course for those who are seeking to develop their expertise in service management as it covers all aspects from strategy to operation, including digital transformation, customer experience, and governance.
The VeriSM™ approach to service management is based on the idea that organizations need to be able to deliver services seamlessly across different service providers, technologies, and solutions. This requires a holistic and flexible approach to service management that is tailored to the needs of the organization and its customers. VeriSM™ Essentials certification exam covers a range of topics, including service management principles, governance, service culture, and emerging technologies. Successful completion of the exam demonstrates a thorough understanding of these concepts and the ability to apply them in practice.
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