100% PASS RATE Consumer Goods Cloud Consumer-Goods-Cloud-Accredited-Professional Certified Exam DUMP with 70 Questions
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Salesforce Consumer Goods Cloud Accredited Professional exam covers a range of topics, including salesforce fundamentals, consumer goods cloud features and functionalities, retail execution, field sales management, and key account management. It is a comprehensive exam that tests the candidate's knowledge and skills in using the platform to solve real-world business problems. By passing Consumer-Goods-Cloud-Accredited-Professional exam, professionals can demonstrate their ability to use Salesforce Consumer Goods Cloud to achieve business objectives and drive success in the consumer goods industry.
NEW QUESTION # 27
Alpine, a Consumer Goods company, is sending new product introduction samples to outlets via their distributors who are using Alpine's field execution app. How can Alpine keep track of the inventory of the samples in the field?
- A. By creating a report for store locations to monitor the on hand inventory
- B. By creating delivery tasks for the distributors and track the shipping document status
- C. By assigning the asset to a custom task type and make the distributors enter the delivered quality
- D. By creating delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU).
Answer: D
NEW QUESTION # 28
Which three setup steps should the salesforce Admin configure to allow Sales Managers to create and assign delivery tasks to deliver?
- A. Assign the Lightning Direct store Delivery permissions set to the user
- B. Change the Action Plan Type Delivery
- C. Assign the Action Plans permission set to the Sales Manager .
- D. Create an action plan template with a Delivery Task and assign it to a Visit
- E. Define Assessment Indicator Definitions for Delivery task
Answer: A,C,D
Explanation:
To allow Sales Managers to create and assign delivery tasks to deliver, the following setup steps should be configured:
Create an action plan template with a Delivery Task and assign it to a Visit. A Delivery Task is a type of action plan task that allows a field rep to deliver products to a retail store. A Visit is a scheduled or unscheduled interaction between a field rep and a retail store.
Assign the Lightning Direct store Delivery permissions set to the user. This permissions set grants access to the delivery task functionality and related objects, such as product transfers and shipments.
Assign the Action Plans permission set to the Sales Manager. This permissions set grants access to the action plan functionality and related objects, such as action plan templates, action plan tasks, and assessments. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.
NEW QUESTION # 29
Which three setup steps should the salesforce Admin configure to allow Sales Managers to create and assign delivery tasks to deliver?
- A. Assign the Lightning Direct store Delivery permissions set to the user
- B. Change the Action Plan Type Delivery
- C. Assign the Action Plans permission set to the Sales Manager .
- D. Create an action plan template with a Delivery Task and assign it to a Visit
- E. Define Assessment Indicator Definitions for Delivery task
Answer: A,C,D
NEW QUESTION # 30
Which are the two primary use cases for performing an in-store survey?
- A. Gathering data on promotions, inventory requirements and product quality
- B. Gathering data on inventory reconciliation
- C. Gathering feedback from customers, consumers shoppers, and staff
- D. Saving time for the Field Rep
- E. Gathering point of sale data
Answer: A,C
Explanation:
https://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
NEW QUESTION # 31
Which of the following are supported KPI Type values for Retail Store KPI records?
- A. Promotion
- B. Facing
- C. Units
- D. Price
- E. Revenue
Answer: B,D,E
NEW QUESTION # 32
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
- A. The Salesforce admin has not created and activated a Salesforce survey
- B. The rep is missing the Create Surveys permission
- C. A custom Assessment Task definition has not been created
- D. The Retail Execution Survey Lighting Flow has not been action
- E. A related survey invitation has not been generated
Answer: A,E
Explanation:
Two explanations for why no surveys are available when field reps try to complete a visit survey on their mobile devices are:
The Salesforce admin has not created and activated a Salesforce survey. A Salesforce survey is a questionnaire that can be sent to customers or contacts to collect feedback. The admin needs to create and activate a survey before it can be used in an in-store survey task.
A related survey invitation has not been generated. A survey invitation is an object that represents an invitation to take a survey. A survey invitation needs to be generated and associated with the visit, the retail store, or the store primary contact before it can be displayed in an in-store survey task. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.
NEW QUESTION # 33
Which KPIs can be derived using Planogram detection?
- A. Out of Stock, Shelf Size, Brand Facings
- B. Out of Stock, Share of Shelf, Brand Facings
- C. Out of Stock, Share of Shelf, SKU Facings
- D. Out of Stock,Shelf Size, SKU Facings
Answer: C
NEW QUESTION # 34
Where are the results (actual values) of Custom Task KPIs stored?
- A. In the Retail Visit KPI record
- B. In the Visit Record
- C. In the custom object.
- D. In the Retail Store KPI record
Answer: D
Explanation:
The results or actual values of Custom Task KPIs are stored in the Retail Store KPI record, centralizing data related to performance indicators.
NEW QUESTION # 35
A member of the Northern Trail Outfitters company has been tasked with setting up planograms for the field team. Which of the following steps is required to ensure an assessment task of planogram check is available to the field?
- A. The team member must populate the custom context field on the assessment task.
- B. The team member must associate the In-Store Location to the Planogram for the functionality to work.
- C. The team member must make sure Einstein Object Detection has been enabled.
- D. The team member must upload an image of the planogram to the assessment task's related documents.
Answer: D
Explanation:
Uploading an image of the planogram is essential for enabling field teams to perform planogram checks, providing a visual reference for in-store product placement and arrangement.
NEW QUESTION # 36
For what two reasons would the standard record pages for tasks of type "Other" be visible instead of the KPI component
- A. The record page Custom Task KPI Component has not been assigned to the concerned user profile
- B. The related object record page has not been configured to include Custom task KPI Component in Lightning And Builder
- C. Salesforce Mobile App always displays the standard record pages
- D. Lightning App Builder does not support configuration of the standard record pages to include the KPI component
- E. If related object is a custom object it will always display the standard record page
Answer: A,B
NEW QUESTION # 37
Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed
- A. Product Transfer
- B. Product
- C. Shipment
- D. Retail Store KPI
Answer: A
Explanation:
A product transfer is an object that represents the movement of products from one location to another, such as from a warehouse to a retail store. A user needs to be assigned a product transfer for the items to be listed in the delivery task, which is a type of action plan task that allows a field rep to deliver products to a retail store. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.
NEW QUESTION # 38
How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?
- A. Check-in through Salesforce Mobile App
- B. Check-in through Salesforce Maps on mobile
- C. Check-in through Einstein Vision
- D. Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
Answer: A
Explanation:
A merchandiser can perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment by using the Salesforce Mobile App. The Salesforce Mobile App is a mobile version of Salesforce that allows users to access and use various features and tools on their mobile devices. A check-in is a feature that allows users to record their arrival at a location, such as a retail store, by using their device's GPS. A check-in can be performed by tapping the Check In button on the visit record in the Salesforce Mobile App. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34.
NEW QUESTION # 39
A Field Rep is having challenges measuring their share-of-shelf due to a recent change in packaging to a competitor's product, which makes their products look almost identical. When using Einstein, the competitor's product was marked incorrectly as the rep's product. What should the rep do to prevent this from happening in the future?
- A. Contact the manager to create a new planogram.
- B. Cancel the task and perform the planogram check manually.
- C. Edit product tags.
- D. Turn the competitor's products around and re-perform the check.
Answer: C
Explanation:
To prevent Einstein from marking the competitor's product incorrectly as their own product when measuring their share-of-shelf, the field rep should edit product tags. Product tags are labels that identify and count products in an image using Einstein Vision. Einstein Vision is a feature that uses artificial intelligence to detect and count objects in an image. By editing product tags, the field rep can correct any errors or inaccuracies in the object detection process and ensure that their own products and their competitor's products are tagged correctly. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 24.
NEW QUESTION # 40
Northern Trail Outfitters (NTO) would like to know if the high value assets placed in stores are compliant. If not compliant, NTO would like a boolean value generated to trigger an action plan forcorrection. What is the recommended approach to meet the customer's requirement and limit the amount of custom code?
- A. Use a custom task with apex
- B. Use an inventory check task with flow
- C. Use a custom task with flow
- D. Use a promotion check task with apex
Answer: C
Explanation:
To meet the customer's requirement and limit the amount of custom code, NTO should use a custom task with flow. A custom task is a type of action plan task that can be defined and configured to suit specific business needs. A flow is a tool that automates a business process by collecting data and performing actions. By using a custom task with flow, NTO can create a task that captures the information related to the high value assets placed in stores, such as their location, condition, and compliance. The flow can then generate a boolean value based on the compliance criteria and trigger an action plan for correction if needed. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 26.
NEW QUESTION # 41
Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
- A. Visit Recommendations automatically take into consideration already created visits for the store
- B. Visit Recommendations can be created using the Next Best Action Strategy
- C. Visit Recommendations are automatically generated by recent case activities
- D. Visit Recommendations rules consider the store operating hours
Answer: A
Explanation:
Visit Recommendations are suggestions for field reps to visit certain stores based on predefined rules and criteria. One of the correct statements about Visit Recommendations is that they automatically take into consideration already created visits for the store, meaning that they do not recommend visiting a store that already has a scheduled or completed visit within a certain time frame. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 36.
NEW QUESTION # 42
Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?
- A. Define an Assessment Task Definition of type 'In-Store Survey'
- B. Generate survey invitations for the retail store 'Primary Contact'.
- C. Define Assessment Indicator Definition to capture within survey
- D. Create a Survey record using Salesforce survey application
- E. Create a Retail Store KPI record of 'Survey Type'
Answer: A,C,D
Explanation:
These steps enable the setup of survey assessment tasks in Consumer Goods Cloud, ensuring the surveys are well-defined and integrated with retail store activities.
NEW QUESTION # 43
Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?
- A. Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
- B. Create a quick action to create a note addressed to a team member
- C. Display a notification for every message that a team member sends while the Field Rep is on the app
- D. Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages
Answer: C
Explanation:
https://help.salesforce.com/s/articleView?id=sf.cg_concept_admin_notification_tasks.htm&type=5
NEW QUESTION # 44
Which three Consumer Goods Cloud(CGC) objects are linked to the product2 object in the CGC data model?
- A. Delivery Product
- B. Assortment Product
- C. Assessment Task Product
- D. Store Product
- E. Promotion Product
Answer: B,D,E
Explanation:
Assortment Product, Promotion Product, and Store Product are three Consumer Goods Cloud objects that are linked to the product2 object in the CGC data model. These objects represent different aspects of products in relation to retail stores. They are:
Assortment Product, which represents a product that is part of an assortment list for a retail store. An assortment list is a list of products that should be available in a store based on various factors, such as seasonality, demand, or strategy.
Promotion Product, which represents a product that is part of a promotion for a retail store. A promotion is an offer or incentive that aims to increase sales or awareness of a product or brand.
Store Product, which represents a product that is associated with a specific retail store location. A store product contains information such as the quantity, price, and availability of the product in the store. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 19-20.
NEW QUESTION # 45
Which Lightning component can an admin add to a Consumer Goods assessment task record page?
- A. Promotion Check
- B. Inventory Check
- C. Planogram Check
- D. In-Store Products Check
Answer: B
Explanation:
https://help.salesforce.com/s/articleView?id=sf.retail_task_admin_create_assessment_task_record_page.htm&type=5 Inventory Check is a Lightning component that can be added to a Consumer Goods assessment task record page by an admin. An assessment task is a type of action plan task that allows users to collect data and perform actions related to a retail store. An inventory check is a type of assessment task that allows users to verify the availability and quantity of products in a store. The Inventory Check component displays the products that are associated with the store and allows users to search, scan, and update the product information. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 40.
NEW QUESTION # 46
Which Statement is accurate regarding Action Plan Templates?
- A. They can be deleted
- B. They can be Cloned
- C. They can be associated with Assessment Task Definitions and Component Tasks
- D. They cannot be setup in the mobile application
Answer: B
NEW QUESTION # 47
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
- A. The Salesforce admin has not created and activated a Salesforce survey
- B. The rep is missing the Create Surveys permission
- C. A custom Assessment Task definition has not been created
- D. The Retail Execution Survey Lighting Flow has not been action
- E. A related survey invitation has not been generated
Answer: A,E
NEW QUESTION # 48
Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?
- A. Store Manager
- B. Category Manager
- C. Sales Manager
- D. Divisional Manager
Answer: C
Explanation:
A Sales Manager is the user persona that manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives. A Sales Manager is responsible for planning and overseeing the retail activities of a team of field reps, as well as analyzing and reporting on the performance and compliance of the retail stores in their territory. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 18.
NEW QUESTION # 49
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