Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)
Certification Provider: Salesforce
Corresponding Certification: Nonprofit Cloud Consultant
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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Nonprofit Implementation Strategy | 11% | - Nonprofit Business Processes
|
| Solution Design | 32% | - Business Process Alignment
|
| Integration and Data Management | 20% | - System Integration
|
| Nonprofit Cloud Setup | 22% | - Program and Case Management
|
| Analytics and Reporting | 15% | - Reporting and Dashboards
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?
- A. Elevate
- B. Send List Email
- C. Email-to-Case
- D. Account Engagement
Correct Answer: B 🗳️
A nonprofit organization wants to summarize donor activity related to Campaigns. Which object stores rollup fields that relate to the Campaigns?
- A. Donor Gift Summary
- B. Outreach Summary
- C. Gift Designation
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?
- A. Business Rules Engine
- B. Donor Giving Summary and Data Processing Engine
- C. Declarative Lookup Rollup Summaries
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A nonprofit organization wants to implement donor levels. The organization wants to see at-a-glance identifiers that show how often a donor donates and how much they have donated. What should the organization do in Nonprofit Cloud?
- A. Configure a Record Alert FlexCard with the values for donor levels. Add the Record Alert component to the Person Account layouts.
- B. Configure Recency, Frequency, and Monetary Value (RFM) Scoring. Add the scoring fields to a Related Record Detail Display for the Donor Gift Summary object.
- C. Create custom donor level fields on the Contact Profile object. Add the scoring fields to a Related Record Detail Display for the Contact Profile object.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A nonprofit wants its staff to spend most of their time in Salesforce, but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce. How should the consultant integrate these applications?
- A. Configure External Data Sources
- B. Implement Salesforce Canvas
- C. Implement Distributed Marketing
- D. Configure External Objects
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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