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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Elevate
B) Send List Email
C) Email-to-Case
D) Account Engagement

2. A nonprofit organization wants to summarize donor activity related to Campaigns. Which object stores rollup fields that relate to the Campaigns?

A) Donor Gift Summary
B) Outreach Summary
C) Gift Designation

3. Which Nonprofit Cloud feature can a consultant use to create rollups to display donor giving history?

A) Business Rules Engine
B) Donor Giving Summary and Data Processing Engine
C) Declarative Lookup Rollup Summaries

4. A nonprofit organization wants to implement donor levels. The organization wants to see at-a-glance identifiers that show how often a donor donates and how much they have donated. What should the organization do in Nonprofit Cloud?

A) Configure a Record Alert FlexCard with the values for donor levels. Add the Record Alert component to the Person Account layouts.
B) Configure Recency, Frequency, and Monetary Value (RFM) Scoring. Add the scoring fields to a Related Record Detail Display for the Donor Gift Summary object.
C) Create custom donor level fields on the Contact Profile object. Add the scoring fields to a Related Record Detail Display for the Contact Profile object.

5. A nonprofit wants its staff to spend most of their time in Salesforce, but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce. How should the consultant integrate these applications?

A) Configure External Data Sources
B) Implement Salesforce Canvas
C) Implement Distributed Marketing
D) Configure External Objects

Solutions: