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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Elevate
B) Send List Email
C) Email-to-Case
D) Account Engagement

2. What are two benefits of using Agile project management?

A) Iterative planning and hands-on stakeholder involvement
B) All risks defined early in the project and the result is a single deliverable
C) A linear sequence of steps and carefully controlled change

3. A Fundraising Operations Manager is entering checks into Nonprofit Cloud by using Gift Batches. Some of the checks are payments on recurring gifts. When the Fundraising Operations Manager attempts to match the checks with the donor's current Gift Commitment in the Gift Entry window, no matching records appear.
Which Fundraising setting should be configured to resolve the issue?

A) Select a Donor Matching Method value.
B) Increase the Installment Extension Day Count setting.
C) Change the Recency score thresholds.

4. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module can track Case Plans and Action Items.
B) Case Management requires Experience Cloud licenses.
C) Program Management Module has custom objects for calendars and activities.
D) Case Management has a custom object for tracking goals.

5. The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data. What is an important consideration of Advanced Mapping?

A) Checkbox fields are unavailable to map to as target fields.
B) The target objects must be NPSP objects.
C) The target objects must directly relate to Accounts, Contacts, or Opportunities.
D) The target fields can only be text, currency, number, date or address fields.

Solutions: