Exam Name: ITIL 2011 Foundation
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download Peoplecert : PC0-001
Check Updated on: Oct 09, 2026
No. of Questions: 131 Questions & Answers with Exam Engine
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- Total Questions: 131
- Updated on: Oct 09, 2026
- Price: $69.00
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- Total Questions: 131
- Updated on: Oct 09, 2026
- Price: $69.00
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Accuracy comes from process, not promises. Experienced experts draft and review each round of the Peoplecert ITIL 2011 Foundation question bank, and TestKingFree applies that process to all 131 practice questions in the package.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) |
| Exam Number: | PC0-001 |
| Exam Price: | Approximately £250–£350 GBP (varies by region and provider) |
| Available Languages: | English, Additional languages may be available depending on region and exam provider |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL Managing Professional ITIL Strategic Leader ITIL Intermediate (Lifecycle & Capability streams) ITIL Practitioner |
| Exam Format: | Multiple Choice, Multiple response questions, Closed book |
| Certificate Validity Period: | No fixed expiry for ITIL v3 Foundation (legacy certification; subject to transition policies under ITIL 4 program) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Recommended Training: | PeopleCert ITIL Foundation Training |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center delivery |
| Pre Condition: | No formal prerequisites required for ITIL Foundation level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Design
|
| Service Management as a Practice | - Key principles of IT service management - Concepts of service and value creation
|
| ITIL Processes and Functions | - Service desk and technical management - Core ITSM processes
|
PC0-001 Exam FAQ
The Peoplecert ITIL 2011 Foundation exam requires a score of 65% (26/40) to pass, and the official registration fee is Approximately £250–£350 GBP (varies by region and provider). Knowing these numbers in advance keeps your planning honest.
Each round of the PC0-001 question bank starts from the official exam objectives: experts map the syllabus, draft questions to cover it with precision, and review the result before release. When new exam points appear, the bank is updated accordingly — deliberate coverage, not guesswork.
Any details you leave with us during browsing or purchase are guarded against misuse and external threats, and they are used only to deliver your order and support. Your PC0-001 purchase stays between you and us — that is a standing commitment, not a marketing line.
The Peoplecert ITIL 2011 Foundation exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing under the same constraints makes exam-day pacing feel rehearsed.
No formal prerequisites required for ITIL Foundation level certification
You can confirm the current eligibility requirements on the official PC0-001 exam page before you register.
Many candidates combine practice questions with official training. Recommended options include:
This package includes 131 practice questions for the Peoplecert ITIL 2011 Foundation exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the Peoplecert ITIL 2011 Foundation exam through the official channels:
The Peoplecert ITIL 2011 Foundation practice questions are organized around the official exam objectives. Key topics include:
- Service Management as a Practice ()
- ITIL Service Lifecycle ()
- ITIL Processes and Functions ()
Syllabus-driven coverage means no wasted practice on irrelevant material.
Peoplecert ITIL 2011 Foundation Sample Questions:
Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process
- A. 1 only
- B. 2 and 3 only
- C. All of the above
- D. 1, 2 and 4 only
Correct Answer: C 🗳️
Which of the following is NOT an objective of Continual Service Improvement?
- A. Conduct activities to deliver and manage services at agreed levels to business users
- B. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
- C. Review and analyze Service Level Achievement results
- D. Identify activities to improve the efficiency of service management processes
Correct Answer: A 🗳️
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages
- A. 1 and 2 only
- B. 2 and 3 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: A 🗳️
Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels
- A. The forward schedule of change
- B. A configuration management database (CMDB)
- C. The service knowledge management system (SKMS)
- D. The service portfolio
Correct Answer: C 🗳️
Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet
- A. Both of the above
- B. 1 only
- C. Neither of the above
- D. 2 only
Correct Answer: A 🗳️
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