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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which set correctly lists the components of the ITIL Value System (VS)?

A) Value streams, projects, releases, incidents, changes
B) Products, services, customers, suppliers, partners
C) Guiding principles, governance, value chain, management practices, continual improvement
D) Guiding principles, governance, discover, deliver

2. Which of the following is a part of purpose of'deliver' activity?

A) Monitoring support systems
B) Designing product prototypes
C) Obtaining supplier resources
D) Managing user onboarding

3. What BEST describes a Service Level Agreement (SLA)?

A) An informal discussion between users and service providers about expectations
B) A guideline document for internal IT teams without customer involvement
C) A legal contract between two vendors regulating financial penalties
D) A documented agreement between a service provider and a customer that identifies services and their agreed levels

4. What is a digital service?

A) A combination of technology resources designed for consumers
B) A catalogue of services for consumers
C) A service that fully or largely relies on digital products.
D) The transfer of goods from provider to consumer

5. Which role authorizes budget for a service in a service relationship?

A) User
B) Customer
C) Sponsor
D) Product vendor

Solutions: