Exam Name: Certified Pega Customer Service Developer 25
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: UI and User Experience | - Channels and responsive UI behavior - Section rules and harness design |
| Topic 2: Data Integration and Services | - Connectors and external systems integration - Data pages and data transforms |
| Topic 3: Security and Access Control | - Authentication and authorization concepts - Access groups and roles |
| Topic 4: Application Development and Best Practices | - Debugging and application testing - Rule resolution and inheritance |
| Topic 5: Customer Service Application Design | - Customer service case types and workflows - Interaction portal configuration |
| Topic 6: Pega Platform Fundamentals | - Data and class structure overview - Case management basics - Application structure and layers |
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