Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Updated: Sep 06, 2026
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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Industry Trends and Customer Requirements | 20% | - Current trends in personal systems and services - Identifying and analyzing customer business and technical needs |
| Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
| Selling and Positioning HP Services | 30% | - Value proposition and differentiators of HP services - Quoting, pricing and contract basics - Matching services to customer requirements |
| HP Personal Systems Services Offerings | 35% | - Asset lifecycle and recovery services - Proactive and managed services - Warranty and support services portfolio - Installation, configuration and deployment services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which statement is true about the current market trends?
- A. Onsite workplaces are becoming obsolete.
- B. The workforce has increasing expectations for productivity.
- C. Professional and personal lives are becoming more separate.
- D. IT wants greater flexibility to purchase the latest technologies.
What are the six stages of the HP Services lifecycle?
- A. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
- B. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
- C. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
- D. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
Which benefits are included in HP Services value proposition for the channel partners?
- A. Build customer relationships; Maximize profitability; Reward growth
- B. Extend market reach; Grow profits; Gain recognition
- C. Extend market reach; Maximize profitability; Strengthen customer relationships
- D. Build revenue; Differentiate yourself; Sell more
When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
- A. HP Partner First Services reseller
- B. Services Contract Specialist Distributor
- C. Contractual Services area manager
- D. HP Partner Account Manager
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