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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?

A) HPDuraFinish
B) HP DisplaySafe frame
C) HP 3D DriveGuard
D) spill resistant keyboard

2. How can you find out your customer pain points?

A) by getting them to log onto hppainpoint.com and answer a questionnaire
B) by selling them the lowest cost products
C) by sending them a HP Pain Point Fact Sheet (PPFS)
D) by letting your customer talk about their current printing and/or personal systems set up

3. What is the target market for a personal printer in terms of number of users per device?

A) 1-5 users
B) 6-15 users
C) 10-30 users
D) 15-60 users

4. For which reason is the lack of portability a significant advantage for desktop PCs?

A) high performance
B) security
C) Flexibility
D) low TCO

5. How should you prove that inkjet printers perform well?

A) fast first page out and high color print speed up to 70ppm
B) single pass duplex printing
C) Fiber Channel internal cabling
D) 10 Gigabit network connection

Solutions: