Instant Download GAQM : ISO-ITSM-001 Questions & Answers as PDF & Test Engine
Updated: Oct 23, 2026
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In 2026, exam formats keep evolving, and static files go stale fast. The GAQM ISO 20000 - ITSM Certificate bank at TestKingFree is reviewed continuously, and 0 refreshed practice questions for ISO-ITSM-001 arrive by email whenever a new version is released.
GAQM ISO-ITSM-001 Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | ISO 20000 - ITSM Certificate |
| Exam Number: | ISO-ITSM-001 |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 70% (28 out of 40) |
| Exam Format: | Proctored Online via ProctorU, Multiple Choice Questions |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Price: | ≈150–160 USD (voucher/package pricing varies) |
| Available Languages: | English |
| Related Certifications: | ISO/IEC 20000-1:2018 - Certified Lead Auditor ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Way: | Online Proctored (ProctorU) |
| Pre Condition: | No formal prerequisites, but completing an e-course is recommended. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-20000-itsm-certificate |
GAQM ISO-ITSM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Fundamentals | - Service Management Concepts
|
| Topic 2: Operations of ITSM | - Service Lifecycle and Processes
|
Frequently Asked Questions About GAQM ISO 20000 - ITSM Certificate
No formal prerequisites, but completing an e-course is recommended.
- Operations of ITSM ()
- ITSM Fundamentals ()
Allocate study time in proportion to each topic's weight.
The ISO-ITSM-001 exam has 40 questions with a 60 minutes-minute time limit. Practicing under the same constraints on TestKingFree builds the pacing habits you will need on test day.
The PC engine installs on your computer and simulates the real exam scenario with timed tests and performance marking. The online engine runs in your browser, needs no installation, works on most devices, and is often the more stable option when you switch machines frequently.
A passing result on ISO-ITSM-001 requires 70% (28 out of 40), and the official exam fee is ≈150–160 USD (voucher/package pricing varies). Knowing both numbers upfront helps you budget your study time and money realistically.
The package includes 0 practice questions for the ISO-ITSM-001 exam, covering the current GAQM ISO 20000 - ITSM Certificate objectives with verified answers.
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