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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Digital Commerce APIs
B) Use CPQAppHandler Methods
C) Use EPC APIs
D) Use Cart Based APIs

2. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
B) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
D) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

3. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) This would require migrating all products sold within last 5 years, including those that are no longer sold.
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating millions of records may reduce query performance due to large data volumes
E) Migrating Assets instead of orders would provide more business Value.

4. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to fallout analysis report.
B) By automatically balancing order processing tasks across multiple orchestration queues
C) By automatically balancing order processing tasks across multiple orchestration items
D) By automatically queuing the fulfillment request to retry according to predefined retry policy.

5. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
B) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
D) Create Apex class and hook code to calculate the price and add as a step within the pricing plan

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