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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

How are you able to deliver capabilities when using transition architecture approaches to change?

A. Earlier than stakeholders require
B. All at the same time
C. Incrementally
D. In any sequence, with similar results

Question 2

What is a gap analysis used to identify?

A. The year-to-date over-run in a customer's IT actual spending vs. budget
B. A customer network's capacity difference vs. the highest possible with advanced technology
C. Capabilities which the customer does not have today, but needs to fulfill business goals
D. The number of connections that can be supported with the existing wireless infrastructure

Question 3

Which is the preferred aid to help you structure discovery meetings with customers?

A. Strategic questions Asking Framework
B. An article with a checklist showing advantages of your product vs. competitors
C. IT cost analysis
D. Business case for the last two proposals

Question 4

Which statement is true?

A. Customer satisfaction improvement represents a financial benefit
B. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
C. Non-financial benefits should be identified by the customer's finance representative
D. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

Question 5

An implementation roadmap should be structured around which two items? (Choose two.)

A. Managing implementation risks
B. The business case
C. Quarterly backup and upgrade schedules for installed hardware or software
D. Opportunities to bundle changes together with other work items on the IT organization's calendar
E. Anticipated dates for vendor releases of new product versions

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