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Updated: Sep 09, 2026
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Cisco 642-145 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dial Plan and PSTN Integration | 25% | - Call routing and PSTN access - Analog and digital voice port configuration - Dial peers, digit manipulation, and translation rules - Call admission control and bandwidth management |
| Topic 2: Monitoring, Maintenance, and Troubleshooting | 10% | - Troubleshooting voice signaling and media issues - Performance monitoring and logging - QoS implementation for voice/video traffic |
| Topic 3: Mobility and Advanced Features | 15% | - Unified Call Connector and mobility services - Extension mobility and remote teleworker support - Video integration and media resources |
| Topic 4: Cisco Unity Express (CUE) Voicemail and Unified Messaging | 20% | - Mailbox configuration and user management - Unified messaging gateway configuration - Auto-attendant and call handler setup - CUE installation and integration |
| Topic 5: Implementing Cisco Unified Communications Manager Express (CME) | 30% | - Configuring SCCP and SIP endpoints - PBX mode management and features - CME architecture and deployment models - Ephone, Ephone-DN, and voice register configuration |
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