Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Instant Download BlackBerry : BCP-240 Questions & Answers as PDF & Test Engine
Updated: Sep 07, 2026
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 2: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
| Topic 3: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 4: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Diagnosing common issues - Software updates and OS upgrades |
| Topic 5: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
| Topic 6: Device Deployment & Configuration | 35% | - Network and connectivity setup - BlackBerry Link and backup/restore - Initial setup and provisioning |
BlackBerry 10 Support Specialist Sample Questions:
A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?
- A. Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
- B. Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
- C. Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
- D. Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?
- A. The user* s password has been mistyped.
- B. ActiveSync is currently off-line.
- C. ActiveSync is not configured with Autodiscover.
- D. The user is not provisioned for data services.
n the event of loss, what can be used to find a device?
- A. Enable BB Protect
- B. Enable Airplane mode
- C. Enable Location Services
- D. Enable BlackBerry Device Services
From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?
- A. Settings > Help > Support
- B. Help > Support
- C. Settings > General > Support
- D. Options > Help > Support
Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?
- A. Universal Hub
- B. BlackBerry World
- C. BlackBerry Messenger (BBM) Application
- D. BlackBerry Device Ribbon (Top of Device)
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