Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| Integration and Networking | - SIP trunking and PSTN integration - IP networking fundamentals for SME solutions |
| Telephony Features and Services | - Call routing and call handling features - Voicemail and messaging services |
| System Configuration and Administration | - User and extension management - Basic system setup and provisioning |
| SME Communications Solutions Overview | - Deployment models for small and medium enterprises - Avaya SME product architecture and components |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which two are power option for IP telephones on the IP Office? (Choose two.)
- A. Class "B"24 Volt power supply
- B. Power-over-Ethernet switch conforming to 802.3af standards
- C. Class "A"24 Volt power supply
- D. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Correct Answer: B,D 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the Client CLI information to the Incoming Call Route.
- B. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- C. Enable CLI tracking
- D. Add the ClI information to the Account Code.
Correct Answer: D 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. IP Office must be in a SCN.
- B. The Workgroup name must be in each server.
- C. The registry key is a string containing the name of the share.
- D. VoiceMail Pro must be part of the domain.
Correct Answer: C 🗳️
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. Set user profiles to Virtual
- B. User profile set to Teleworker
- C. User and SIP extension in IP Office
- D. Advanced System license
- E. Available VCM resource
Correct Answer: C,E 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is in After Call Work (ACW).
- D. The CCR Agent is not a CCR administrator.
- E. The CCR Agent is not logged into the telephone.
Correct Answer: B 🗳️
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