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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Check all of the required languagesin the System Language field drop down box duringinstallation
C) Enter the language in the Language field that displays for each object.
D) Enable Support Local Language in the System Parameters.

2. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) Provisioning Server
B) SecurityEngine
C) Configuration Service
D) API Web Services
E) ACCCM Admin Web Interlace

3. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database can beinstalledon a dedicated server.
B) The ACCCM database canonly be installed co-resident with the application server.
C) The ACCCM database can be co-resident with the application server.
D) The ACCCM database can only be installed on a dedicated server.

4. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) Provisioning servermust run with Administrative Domain Account.
B) The ACCCM server must be a member of the domain or a trusted domain.
C) Windows servermustbe 2008 R2 64-bit.
D) The LDAP Port must be 636.

5. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) WebDAV Publishing
B) ActiveServerPages
C) MessageQueuing
D) ASP CGI
E) enable Network DTC access

Solutions: