Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?
- A. 184
- B. 120
- C. 148
- D. 240
Correct Answer: C 🗳️
When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)
- A. Telephone and system features may have changed between loads.
- B. Older IP Office applications may not be supported.
- C. Phones may need to be upgraded increasing downtime.
- D. All licenses will need to be renewed.
- E. Hardware may not be compatible with the new version of IP Office.
Correct Answer: A,B,E 🗳️
You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?
- A. IP Office Preferred Edition
- B. IP Office Advanced Edition
- C. IP Office Preferred Edition and IP Office Advanced Edition
- D. IP Office Basic Edition
- E. IP Office Essential Edition
Correct Answer: E 🗳️
A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)
- A. 4620 IP Phone with VPN software
- B. VPN Phone license for each remote worker
- C. 1616 IP Phone with VPN software
- D. Modified 46vpnsettings.txt file
- E. VPN gateway for each remote worker
Correct Answer: A,D 🗳️
Which two need to be programmed to accomplish this? (Choose two.)
- A. Add the CLI information to the Account Code.
- B. Add the client CLI information to the Incoming Call Route.
- C. Enable Forced Account Code on the Incoming Call Route created for the client CLI.
- D. Create the Account Code in Manager.
- E. Enable Forced Account Code on the ARS Dial out Short Code.
Correct Answer: A,D 🗳️
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