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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Customer Experience Portfolio Overview20%- SAP Service Cloud
- SAP Commerce Cloud
- SAP Sales Cloud
- SAP Customer Data Cloud
- SAP Marketing Cloud / Emarsys
Topic 2: Intelligent Enterprise and Innovation10%- Emerging technologies and roadmap
- AI and automation in CX solutions
Topic 3: Customer Data and Governance15%- Compliance and data privacy
- Customer data management and identity
- Data analytics and insights
Topic 4: Project Delivery and Implementation15%- Performance and scalability
- Solution deployment and operations
- Implementation lifecycle and planning
Topic 5: Integration and Extensibility25%- SAP Business Technology Platform (BTP) integration
- SAP Integration Suite
- Data flow and system connectivity
- Extensibility options and best practices
Topic 6: Solution Architecture Fundamentals15%- Architecture principles and methodologies
- Customer Experience strategy and design

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following is a feature of SAP Master Data Integration?

A) Data quality management
B) Central data governance
C) Data distribution
D) Data consolidation


2. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A) IDoc
B) OData
C) SOAP
D) RFC


3. You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.

A) Scope the integration use case patterns.
B) Scope the integration domains.
C) Complete the SAP Integration Solution Advisory Methodology template.
D) Map integration technologies.


4. Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A) SAP Cloud Applications Studio
B) Mashups
C) Key User Tools
D) Events


5. Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A) External workforce
B) Guided buying
C) Travel to Reimburse
D) Hire to Retire
E) Avoid unplanned downtime


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: A,B
Question # 4
Answer: A,C
Question # 5
Answer: A,C,D

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