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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which is an activity of the 'problem management' practice?

A. Restoration of normal service operation as quickly as possible
B. Prioritization of problems based on the risk that they pose
C. Resolution of incidents in a time that meets customer expectations
D. Authorization of changes to resolve the cause of problems

Question 2

Which type of service relationship typically focuses on support and efficiency through standardized services?

A. Cooperative relationship
B. Partner relationship
C. Collaborative relationship
D. Basic relationship

Question 3

A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A. Where are we now?
B. Where do we want to be?
C. Take Action
D. What is the vision?

Question 4

What is service quality most concerned with?

A. How well a service meets agreed requirements and expectations
B. The speed of service development
C. The social responsibility of a service provider
D. How quickly incidents are resolved

Question 5

Which term is used to describe removing something that could have an effect on a service?

A. A problem
B. A change
C. An incident
D. An IT asset

Solutions: