Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles - The service value chain |
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - The four dimensions of service management - ITIL guiding principles |
| The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| ITIL Practices | 34-38% | - General management practices - Service management practices - Technical management practices |
| ITIL Guiding Principles | 15-19% | - Keep it simple and practical - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Start where you are - Think and work holistically - Optimize and automate |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which set correctly lists the components of the ITIL Value System (VS)?
- A. Value streams, projects, releases, incidents, changes
- B. Products, services, customers, suppliers, partners
- C. Guiding principles, governance, value chain, management practices, continual improvement
- D. Guiding principles, governance, discover, deliver
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Which of the following is a part of purpose of'deliver' activity?
- A. Monitoring support systems
- B. Designing product prototypes
- C. Obtaining supplier resources
- D. Managing user onboarding
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What BEST describes a Service Level Agreement (SLA)?
- A. An informal discussion between users and service providers about expectations
- B. A guideline document for internal IT teams without customer involvement
- C. A legal contract between two vendors regulating financial penalties
- D. A documented agreement between a service provider and a customer that identifies services and their agreed levels
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
What is a digital service?
- A. A combination of technology resources designed for consumers
- B. A catalogue of services for consumers
- C. A service that fully or largely relies on digital products.
- D. The transfer of goods from provider to consumer
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Which role authorizes budget for a service in a service relationship?
- A. User
- B. Customer
- C. Sponsor
- D. Product vendor
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