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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) ListPMRs
B) List Primary
C) List Queues
D) List Calls

2. Which one of the following is a valid format when sending a file to ECuRep?

A) 87654.0L049config.txt
B) 87876.724.0LDconfig.txt
C) 87656 724999.config.txt
D) 87876765724config.txt

3. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Transaction data
B) Test Case
C) Transfer
D) Target

4. Where can a published Technotebe found?

A) in the LI Support teamroom
B) on the IBM Support Web site
C) inCallCenter
D) in RETAIN

5. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) Choose a date that is best for the L1 support professional.
B) Inform the customer in writing of the date of the next follow up, and set the date to that date.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.

Solutions: