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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer liaison policy
B) Customer relationship management
C) Customer association organization
D) Customer connection society

2. What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

A) Quality
B) Networking
C) Autonomy
D) Compensation

3. In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

A) Providing a germ-free environment for a worker participating in a bone marrow transplant program
B) Providing a list of accommodations that the company is willing to make available to all potential employees
C) Providing a Braille keyboard for a worker who is visually impaired
D) Providing an environment for a mentally ill worker where the worker does not have to interact with others

4. What is the purpose of a value chain analysis? Choose 1 answer

A) To allow the company to use a systematic approach in developing a competitive advantage
B) To help the company determine its commitment to ethics and social responsibility
C) To allow the company to implement an intranet and develop automated processes
D) To determine company stockholder satisfaction

5. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To analyze the causes of product defects
B) To improve employee education processes
C) To promote the six most common leadership objectives
D) To break down communication barriers

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