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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Group Behavior and Team Dynamics- Team Effectiveness
  • 1. Group Cohesiveness
  • 2. Virtual Teams
  • 3. Social Loafing
- Decision Making
  • 1. Nominal Group Technique
  • 2. Brainstorming
  • 3. Group Decision Techniques
- Group Structure
  • 1. Formal Groups
  • 2. Informal Groups
  • 3. Group Roles
Motivation- Rewards and Performance
  • 1. Intrinsic Rewards
  • 2. Performance Evaluation
  • 3. Extrinsic Rewards
- Content Theories
  • 1. Two-Factor Theory
  • 2. McClelland's Theory of Needs
  • 3. Maslow's Hierarchy of Needs
- Process Theories
  • 1. Goal-Setting Theory
  • 2. Equity Theory
  • 3. Expectancy Theory
Individual Behavior in Organizations- Perception
  • 1. Perceptual Process
  • 2. Perceptual Biases
  • 3. Attribution Theory
- Personality
  • 1. Personality Traits
  • 2. Core Self-Evaluation
  • 3. Values and Attitudes
Conflict and Communication- Organizational Communication
  • 1. Communication Channels
  • 2. Barriers to Communication
  • 3. Interpersonal Communication
- Conflict Management
  • 1. Problem Solving
  • 2. Authoritative Command
  • 3. Conflict Resolution Techniques
Leadership- Power and Influence
  • 1. Sources of Power
  • 2. Organizational Politics
  • 3. Influence Tactics
- Leadership Theories
  • 1. Behavioral Theories
  • 2. Contingency Theories
  • 3. Trait Theories
- Leadership Styles
  • 1. Transactional Leadership
  • 2. Servant Leadership
  • 3. Transformational Leadership
Organizational Culture and Change- Managing Change
  • 1. Change Processes
  • 2. Resistance to Change
  • 3. Change Strategies
- Organizational Culture
  • 1. Ethics and Values
  • 2. Dominant Culture
  • 3. Organizational Climate

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

  • A. Independent effort
  • B. Employee disengagement
  • C. Selective perception
  • D. Social loafing
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which type of group is defined by the organization's structure?
Choose 1 answer

  • A. Informal group
  • B. Designated group
  • C. Formal group
  • D. Unified group
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).

Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?

  • A. Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
  • B. Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
  • C. Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
  • D. Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).

In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.

  • A. Adequate resources, absence of conflict, specific team goals
  • B. Adequate resources, group performance evaluation, and an absence of conflict
  • C. A climate of trust, specific team goals, and members who are conscientious
  • D. A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).

What is a characteristic of problem-solving teams that is different than cross-functional teams?

  • A. Problem-solving team members meet only on a virtual basis.
  • B. Problem-solving team members come from different work units.
  • C. Problem-solving teams use only computer technology to tie them together physically
  • D. Problem-solving team members come from the same work unit.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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