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The KPI Institute Certified KPI Professional Sample Questions:

1. For "Orders delivered on time (%)", the trend is good when:

A) Decreasing
B) Within range
C) This is not a KPI
D) Increasing

2. Objectives should start with:

A) Action verbs
B) Nouns
C) Value drivers
D) Adjectives

3. How often should KPIs be modified?

A) Once a year
B) Once a month
C) Once a quarter
D) As often as required by strategy / operational changes

4. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Managers satisfied with new recruits 10 weeks into the role (%)
B) Internal customers satisfied (%)
C) Leadership communication sessions (#)
D) Employees with performance plans in place (%)

5. Which KPI measures the achievement of the following objective: "Enhance process quality"?

A) Process quality level of 99% achieved by the end of the financial year
B) Time to process a transaction (# / time)
C) Production workers that attended process quality training (%)
D) Error rate (%)

Solutions: