Exam Name: Salesforce Certified B2B Solution Architect
Certification Provider: Salesforce
Corresponding Certification: Architect Exams
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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| B2B Solution Architecture Foundations | - Order Lifecycle Management
|
| Security and Identity | - Access Control
|
| Integration and Data Architecture | - System Integration Patterns
|
| Solution Design and Architecture Strategy | - Scalable Solution Design
|
Salesforce Certified B2B Solution Architect Sample Questions:
A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
- A. Salesforce Order Management
- B. Salesforce CPQ
- C. Salesforce Billing
- D. B2B Commerce
Correct Answer: B,C 🗳️
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During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers
- A. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
- B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
- C. Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
- D. Suggest that the executive team tie performance metrics to Salesforce usage.
Correct Answer: A,B 🗳️
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Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers
- A. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
- B. Stop creating leads in Sales Cloud for abandoned carts.
- C. Createan opportunity when a customer clicks a cross-sell or upsell email link.
- D. Put all leads from the abandoned carts in a queue.
- E. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
Correct Answer: A,B,D 🗳️
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Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
- A. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
- B. Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
- C. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
- D. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
Correct Answer: D 🗳️
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AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?
- A. Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
- B. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
- C. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
- D. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.
Correct Answer: C 🗳️
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