Exam Name: Loyalty Management Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Loyalty Management
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Updated: Sep 12, 2026
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Loyalty Program and Process Configuration | 52% | - Manage member enrollment, profiles, and preferences - Define incentives, experiential rewards, and vouchers - Configure partner management and collaboration - Configure foundational program settings - Configure permissions and security model - Set up tier models, qualification, and progression - Set up currencies, points, and transaction processing |
| Topic 2: Strategies and Design | 16% | - Design loyalty program architecture and data model - Define points, benefits, and redemption processes - Design promotion lifecycle and engagement strategies - Apply implementation best practices - Assess business requirements and define loyalty solution |
| Topic 3: On-Going Loyalty Management | 10% | - Manage program updates and enhancements - Configure analytics, dashboards, and reporting - Monitor program performance and optimize |
| Topic 4: Integration | 22% | - Integrate with Commerce Cloud - Integrate with Marketing Cloud - Integrate with Salesforce CDP - Integrate with Service Cloud - Connect to external systems using APIs |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?
- A. Tier Period
- B. Fixed Tier Model
- C. Tier Model
- D. Qualifying period
- E. Non-Qualifying Period
Correct Answer: A,C,D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?
- A. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
- B. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
- C. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
- D. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?
- A. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
- B. Through Workspaces, check if the user profile has access to the new portal.
- C. Create a new user and new profile for the member.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
What is the correct implementation approach for an Administrator to target a promotion only for specific products?
- A. Create product attributes in Promotion Setup
- B. Create a custom list on the promotion
- C. Map products to promotion through an out-of-the-box Related List
- D. Add promotion to the lookup field on the product
Correct Answer: C 🗳️
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The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?
- A. "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
- B. "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
- C. "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
- D. "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
Correct Answer: D 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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