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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

A) Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
B) Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
C) Publish the community, which will send out the welcome emails.
D) Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

2. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Sharing Map and custom permission set
B) Case co-ownership using Super User access
C) OWD and Apex Sharing
D) Sharing Set

3. Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?

A) In order to leverage organizational structure, the HR help app must be created in the main org.
B) HR user profile is only available in Employee Cloud with Employee permission set license.
C) HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
D) In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

4. Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK's Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the LegalDepartment audience.
Who will be able to see the Rich Content Editor component?

A) All New York City audience members.
B) Members that are part of both the New York City audience and the Legal Department audience
C) New York City audience members with the Legal Department sharing set
D) All Cloud Kicks Experience Cloud site members

5. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A) Experience Cloud Performance Profiler
B) Lightning Page Maximizer
C) Cloud Network Optimization Bolt
D) Salesforce Community Page Optimizer

Solutions: