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What Topics Are Covered in ADM-201 Exam?

This Salesforce Administrator certification exam evaluates the candidate's knowledge and competency in a long list of technical domains such as:

  • Data Management — This segment tests whether candidates know what to consider before transferring, updating, and massively removing pieces of data. It also checks how well candidates can identify data management tools, describe the benefits of data tools for validation, and know the different backup options available.
  • Common & Custom Objects — For this topic, candidates must be able to define the standard architecture of objects, know how to edit fields and layouts of pages for custom and standard objects while realizing the impact of removing fields, and decide how to design and designate layouts of pages, types of records, and processes for various businesses for common and custom items.
  • Reports on Analytics and Dashboards — This objective evaluates whether candidates know the tools accessible when making a report, how the sharing structure influences reports, the choices to be made while dealing with dashboards, and the uses of custom kinds of reports.
  • Sales & Marketing Apps — Here, examinees need to identify the requirements and impacts of the sales, use opportunity tools to point out the right sales productivity options, know when to use different products alongside Books for Pricing, be aware of the power of automation tools & campaign maintenance, and know what can be done using the Salesforce content.
  • Security Features & Access — This objective involves describing all the security controls deployed by an organization, adopting the right security measures that are based on the characteristics of the Salesforce sharing model, determining the right way to use custom profiles or permissions taking into account the large numbers of profile settings, and describing how templates for communication, dashboards as well as various reports can be secured and organized with the aid of folders.
  • Service as well as Support Apps — In this area, test-takers must explain the characteristics of managing cases, show how to automate case management, describe what can be done using the Salesforce knowledge, and finally, detail the power of Salesforce communities.
  • User Setup — This next area tests whether a candidate knows the steps involved in setting up a user and maintaining them (for example, assigning licenses, resetting passwords, and resolving user accounts that were locked). It also checks if candidates grasp what happens when they activate, deactivate, or freeze users.
  • App Exchange — In this final portion, candidates must show they know when to and when not to deploy AppExchange applications.
  • Organizational Setup — This first domain examines the candidate's ability to explain info available in the context of a company (for instance, fiscal year, working hours, managing currency, default issues) and to differentiate between the multiple UI aspects that an admin monitors (e.g., both UI & search settings, views list, layouts of homepages) while knowing the implications those features have.
  • Management of Activities and Collaboration — In this domain, candidates need to detail the benefits of activity management and talk about the aspects of Chatter like feed, security features, and the following.
  • Desktop and Modern Administration — For this domain, examinees need to talk about what the Salesforce mobile application can do and also be familiar with the options available when installing and syncing the Salesforce lightning for outlook.
  • Workflow as well as Process Automation — Here, candidates need to choose the perfect automation solution given the process or workflow and have an understanding of the capabilities of the processes for approval.

The Salesforce ADM-201 exam is specifically designed to check the skills of beginning admins in the deployment, basic concepts, and functionality of the Salesforce platform. Nailing this test can get you the prestigious Salesforce Certified Administrator certificate. So, if you have some 6 months of Salesforce admin experience, you’re good to go then.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Salesforce ADM-201日本語 Exam Syllabus Topics:

SectionWeightObjectives
Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Productivity and Collaboration10%- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Activity management
  • 1. Tasks, events, calendars
Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules

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