Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Updated: Oct 13, 2026
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- Total Questions: 120
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SAP C_C4H510_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C_C4H510_01 |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Development Associate - SAP Cloud for Customer 1911 SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 64% |
| Certificate Validity Period: | Generally valid until the underlying SAP product version is retired |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 550 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/ |
SAP C_C4H510_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Elements | 8% - 12% | - Core Service Capabilities
|
| Workflow and Approval Processes | < 8% | - Business Process Automation
|
| User Management | 8% - 12% | - Users and Authorizations
|
| Service Objects | 12% - 18% | - Service Requests and Tickets
|
| Service Cloud Integration | < 8% | - Integration Scenarios
|
| Knowledge Base | 8% - 12% | - Knowledge Management
|
| Business Configuration | 12% - 18% | - Implementation and Fine-Tuning
|
| Communication Channels and Utilities | 8% - 12% | - Customer Communication
|
| Master Data Management | 8% - 12% | - Business Partner Data
|
| Analytics and Reporting | 8% - 12% | - Reporting
|
What C_C4H510_01 Candidates Want to Know
The SAP Certified Application Associate - SAP Service Cloud 1911 questions are written and organized by senior experts and experienced specialists so that your study time concentrates on the most test-relevant knowledge. Instead of spreading your effort across endless coverage, you practice what the C_C4H510_01 exam actually weighs, which raises your learning efficiency session by session.
The real C_C4H510_01 exam gives you 180 minutes minutes for 80 questions. Rehearsing under the same conditions on the TestKingFree engine builds the pacing you will rely on.
- Communication Channels and Utilities (8% - 12%)
- Knowledge Base (8% - 12%)
- Service Elements (8% - 12%)
Let the weights decide where your hours go first.
Three versions cover different working lives. The PDF downloads for learning at any time. The PC test engine runs on unlimited computers, so you can study on screens at home and at the workplace. The online engine works on any electronic equipment, with no device limit and offline use supported, so practice never depends on your location.
The package contains 120 practice questions for the C_C4H510_01 exam, all verified by senior experts and organized for focused, efficient revision.
To pass C_C4H510_01 you need 64%, and the official exam fee is USD 550. Fixing both figures early keeps your target concrete and your budget planned.
No mandatory prerequisite. SAP recommends hands-on experience with SAP Service Cloud and completion of relevant SAP training courses.
SAP Certified Application Associate - SAP Service Cloud 1911 Sample Questions:
What can you use to control user privileges in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
- A. Page layout
- B. Business configuration
- C. Business Role
- D. Organizational Structure
- E. Code list restrictions
Correct Answer: A,C,E 🗳️
Which of the following objects deliver a default approval process?
There are 2 correct answers to this question.
Response:
- A. Account
- B. Visit
- C. Contract
- D. Ticket
Correct Answer: C,D 🗳️
Which activities do you perform when setting up a new approval process for sales quotes?
There are 2 correct answers to this question.
Response:
- A. Select Scoping for Standard Approvals in Business Configuration.
- B. Select Scoping question for Sales Quote Approval in Business Configuration.
- C. Copy the Standard Approval process and activate it.
- D. Copy the Standard Approval process and edit validity.
Correct Answer: B,D 🗳️
From where can you consume spare parts in SAP ERP for use in an SAP C4C work ticket integration scenario?
There are 2 correct answers to this question.
Response:
- A. Blocked stock
- B. Consignment stock
- C. Special stock
- D. Plant stock
Correct Answer: B,D 🗳️
Which additional business objects can be determined by using a registered product within a ticket?
There are 2 correct answers to this question.
Response:
- A. Service contract
- B. Maintenance plan
- C. Pricing condition
- D. Warranty
Correct Answer: A,D 🗳️
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