Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Instant Download SAP : C-C4HFSM-91
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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 2: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 3: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 4: Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Topic 5: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Topic 6: Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Topic 7: Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
- A. You need to enter a sales order on the mobile
- B. You need to call your back office for such types of material
- C. You need to enter a purchase order on the mobile
Correct Answer: C 🗳️
What are possibilities of customizing the field service app? Choose Three correct answers.
- A. I can develop new offline menus for the app
- B. I can display the company's logo in the !Pad app
- C. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
- D. I can develop online reports for the mobile app
- E. I can display / undisplay menus and buttons via permission system.
Correct Answer: B,C,D 🗳️
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
- A. Create a follow-page activity from within the service call
- B. Create a follow-up activity from the Smart fom page.
- C. Create a follow-up activity from the Expenses page.
- D. Create a follow-up activity from the Efforts page.
Correct Answer: A 🗳️
SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.
- A. True
- B. False
Correct Answer: B 🗳️
What is the recommended browser for the screen configuration tool? Choose the correct answer.
- A. Google Chrome
- B. Firefox
- C. Internet Explorer
- D. Microsoft Edge
Correct Answer: A 🗳️
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