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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A) A mobile application to enable users to manage their finances
B) A change to a finance application to support a new tax regulation
C) An update to an application with fixed deliverables in the contract
D) Control software that will be added to a washing machine

2. When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?

A) Valuable investments
B) Fast development
C) Assured conformance
D) Resilient operations

3. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By reviewing single points of failure to find opportunities for additional resilience
C) By creating notifications for outages introduced with chaos engineering
D) By understanding how much scalability is required to maintain service levels during tests

4. An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A) Valuable investments
B) Fast development
C) Assured conformance
D) Co-created value

5. A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?

A) By developing plans to ensure that the service can recover quickly from outages
B) By ensuring that demand forecasting is considered as a part of the 'definition of done'
C) By estimating the resources required to develop a minimum viable product in order to identify costs
D) By creating chaos engineering tools to test the resilience of the service under various conditions

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