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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Decision
B. Return
C. Entry Point
D. Set Fields
E. Workspace
F. Load

Question 2

Which three events are available with the JavaScript API?

A. enclose ()
B. ondataupdated()
C. onsaveclose ()
D. onbeforesave ()
E. aftersave()
F. onrefresh()

Question 3

Which four view modes are available in the Report Editor?

A. Data Set View
B. Database View
C. Design View
D. Report View
E. Graphical View
F. Layout View

Question 4

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Select the Chat check box that is associated with an agent's staff account.
B. Configure advanced routing.
C. Select the Pull Chat check box in the chat profile.
D. Select the corresponding pull policy.
E. Enable the engagement engine.

Question 5

Which two statements are true about Oracle Service Cloud accelerators?

A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
C. The source files for all listed accelerators are available for download.
D. Oracle provides support for all accelerators.
E. They
are available at http://www.oracle.com/technetwork.

Solutions: