Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Engagement Cloud
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Updated: Oct 21, 2026
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From your first practice question to exam day, TestKingFree covers the entire 1Z1-993 journey: a free demo, 76 practice questions in three formats, a full year of free updates, and a clear refund policy. Preparing for the Oracle Engagement Cloud 2018 Implementation Essentials exam has rarely been this straightforward.
Oracle 1Z1-993 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2018 Implementation Essentials |
| Exam Number: | 1Z0-993 |
| Related Certifications: | Oracle CX Sales Cloud Oracle Engagement Cloud Implementation Specialist |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 55 |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Recommended Training: | Oracle Engagement Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center delivery |
| Pre Condition: | Recommended knowledge of Oracle Cloud applications and basic CRM concepts. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1Z1-993 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle Engagement Cloud Overview | - Core Concepts of Oracle Engagement Cloud
|
| Configuration and Setup | - Initial Implementation Tasks
|
| Integration and Data Management | - Data Import and Export
|
| Security and User Management | - Security Model
|
| Sales and Customer Management | - Sales Processes Configuration
|
Oracle Engagement Cloud 2018 Implementation Essentials Exam FAQ: What Candidates Ask Most
The 1Z1-993 exam is the official Oracle exam behind the Oracle Engagement Cloud 2018 Implementation Essentials certification, validating the skills measured by the Oracle Engagement Cloud 2018 Implementation Essentials credential. It sits at the Professional level of the Oracle certification program. It also connects to Oracle CX Sales Cloud, Oracle Engagement Cloud Implementation Specialist, so the knowledge you build here carries over to those tracks as well.
The 1Z1-993 exam contains 55 questions to be completed within 120 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the TestKingFree test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
Recommended knowledge of Oracle Cloud applications and basic CRM concepts. Requirements can change when Oracle revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
You can book the Oracle Engagement Cloud 2018 Implementation Essentials exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored or test center delivery. Choose the option that suits you best when you book your seat.
Oracle recommends the following training resources for the Oracle Engagement Cloud 2018 Implementation Essentials exam:
Official courses build the foundation; the 76 practice questions from TestKingFree then show you how that knowledge is examined, so the two work best together.
Yes. TestKingFree provides a free 1Z1-993 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Oracle revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
Every Oracle Engagement Cloud 2018 Implementation Essentials purchase on TestKingFree is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
The Oracle Engagement Cloud 2018 Implementation Essentials exam blueprint is organized into 5 domains. The first three are:
- Oracle Engagement Cloud Overview
- Configuration and Setup
- Integration and Data Management
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
Oracle Engagement Cloud 2018 Implementation Essentials Sample Questions:
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Reports
- B. Roles and privileges
- C. Fields
- D. Object workflow
- E. Themes
- F. Objects
- G. Exports
- H. Icons
Correct Answer: A,C,F,G 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It is configured exclusively via the Engagement Cloud Security Console.
- B. It does not require matching passwords between Engagement Cloud and DCS.
- C. It enables anonymous users to search the DCS knowledge base.
- D. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
Correct Answer: A,C 🗳️
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Business objects
- B. Templates
- C. Pages
- D. Object workflows
- E. Themes
- F. Languages
- G. Object triggers
- H. UI components
Correct Answer: A,B,C,D,E,G 🗳️
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?
- A. You have to edit the e-mail template and add HTML code to customize the standard text section.
- B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST. - D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Correct Answer: B 🗳️
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The batch job for recommendations has not been executed.
- B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
Correct Answer: D 🗳️
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