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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 5
B) 3
C) 8
D) 6
E) 1

2. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 40
B) 32
C) 36
D) 30
E) 38
F) 28
G) 34

3. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtering of product and category menus on incident workspaces
B) It simplifies reporting on answers and incidents products and categories
C) It allows filtered product and category lists when creating answers
D) It allows filtering of product and category menus on customer portal pages

4. Your customer would like to run incident report with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.

A) Disabled from Assignment
B) Do not disable, but lock the staff account
C) Reassign the old incidents to another staff accounts called Former Employee
D) Permanently Disabled
E) Disabled from Assignment and Report Filters

5. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Session Authentication
B) Custom Object Read
C) Object Designer
D) Account Authentication
E) Custom Object Create

Solutions: