Exam Name: Cni-service and support
Certification Provider: Novell
Corresponding Certification: Novell Other Certification
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Novell 50-858 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Best Practices | - Standards and procedures
|
| Topic 2: Troubleshooting and Problem Resolution | - Diagnostic procedures
|
| Topic 3: System Maintenance and Upgrades | - Server maintenance
|
| Topic 4: Customer Support and Communication | - Interpersonal and reporting skills
|
| Topic 5: Service Planning and Preparation | - Pre-service activities
|
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