Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 25% | - Backup and restore procedures - Fault isolation and resolution - Monitoring and performance tuning |
| Symposium Call Center Overview & Architecture | 25% | - System components and hardware - Network integration and protocols - Software architecture and releases |
| Administration & Operation | 25% | - Call routing and queue management - User management and permissions - Daily operational tasks |
| Installation & Configuration | 25% | - Basic configuration parameters - Database and licensing setup - Server setup and deployment |
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