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Updated: Jul 20, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
| Features & Functionality | 25% | - Agent and supervisor tools - Reporting and management interfaces - Call routing and distribution |
| Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Hardware and software requirements - Capacity planning and traffic engineering |
| Deployment & Maintenance Concepts | 10% | - Troubleshooting fundamentals - Installation and configuration overview |
| Symposium Contact Center Architecture & Components | 25% | - System overview and portfolio positioning - Network and telephony integration - Server and software components |
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