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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Operations & Governance30%- Escalation & Stakeholder Communication
- Service Monitoring & Reporting
- Incident, Problem & Change Management
Topic 2: SDM Concepts & Framework25%- Nokia SDM Model & Principles
- Service Delivery Lifecycle
- ITIL/COBIT Alignment
Topic 3: Continuous Improvement20%- Optimization & Improvement Initiatives
- Performance Analysis
- Customer Satisfaction & Service Reviews
Topic 4: Service Design & Planning25%- Customer Requirements & Expectations
- SLA, KPI & Service Catalog
- Risk Assessment & Dependency Management

Nokia SDM Certification - NI Sample Questions:

Question 1

What are the components of Latest Estimate in PRS(Profitability Reporting System)?

A. Sales, Volumes and Cost of Sales.
B. Baseline, ETC and EAC.
C. Actual results of the Previous Period.
D. Sales, Cost of Sales and Gross Profit.


Question 2

Why is a Project Plan required during the 'Create Customer Solution' Phase?

A. To guide the PM Team in executing the project.
B. To demonstrate to the customer that NSN has the right capabilities to execute the project.
C. To demonstrate to the subcontractors that NSN has the right capabilities to execute the project.
D. To guide the subcontractors in executing the project.


Question 3

Which of the following is the basic input needed for the negotiation of a contract with a new subcontractor?

A. Assurance of subcontractor delivery capability in terms of resources and previous performance.
B. Clear PO issuance procedures, payment and acceptance terms.
C. Procurement is responsible to use existing NSN guidelines in the contract.
D. The conditions agreed in the Customer Contract.


Question 4

Who is primarily accountable for maintaining the NELLE tool data properly?

A. Care Manager.
B. Project manager.
C. COM.
D. CT F&


Question 5

Which are the 3 key players in the Sales Phase according to the TRICORN model?

A. Case owner, customer solution owner and delivery project owner.
B. Company owner, solution architect and project manager.
C. Case owner, company owner and solution architect.
D. Care manager, project manager and logistics manager.


Solutions:

Question 1
Answer: D
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: C
Question 5
Answer: A

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