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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

A) High-level topic-specific policy
B) High-level general policy
C) Topic-specific policy

2. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. when should Colin deliver the next training and awareness session?

A) After he ensures that the group of employees targeted have satisfied the organization's needs
B) After he determines the employees' availability and motivation
C) After he conducts a competence needs analysis and records the competence related issues

3. An organization that has an ISMS in place conducts management reviews at planned intervals, but does not retain documented information on the results. Is this in accordance with the requirements of ISO/IEC 27001?

A) Yes. ISO/IEC 27001 does not require organizations to document the results of management reviews
B) Yes. ISO/IEC 27001 requires organizations to document the results of management reviews only if they are conducted ad hoc
C) No, ISO/IEC 27001 requires organizations to document the results of management reviews

4. Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Socket Inc. has implemented a control for the effective use of cryptography and cryptographic key management. Is this compliant with ISO/IEC 27001' Refer to scenario 3.

A) Yes, the control for the effective use of the cryptography can include cryptographic key management
B) No, because the standard provides a separate control for cryptographic key management
C) No, the control should be implemented only for defining rules for cryptographic key management

5. Based on scenario 10. did invalid Electric provide a valid reason for requesting the replacement of the audit learn leader?

A) Yes, because the auditee can request to replace an auditor that has worked for one of its major competitors
B) No, because Issuing a recommendation for certification lo a main competitor is not a conflict of interest situation
C) No, because the auditee can request the replacement of an auditor only if the auditor has worked for the auditee

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