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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT a valid objective of problem management?

A) To prevent problems and their resultant Incidents
B) To restore service to a user
C) To eliminate recurring incidents
D) To manage problems throughout their lifecycle

2. Which of the following is an enabler of best practice?

A) Internal experience
B) Academic research
C) Standards
D) Technology

3. Which one of the following are the two primary elements that create value for customers?

A) Customer and user satisfaction
B) Value on investment (VOI) and return on investment (ROI)
C) Service requirements and warranty
D) Resources and capabilities

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Describes the topography of the hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Defines which software should be installed on a particular piece of hardware

5. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Request fulfillment
B) Demand management
C) Release and deployment management
D) Incident management

Solutions: