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IBM M2010-727 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Cloud & Service Management Solutions- Solution capabilities
  • 1. Monitoring and management
    • 2. Provisioning and orchestration
      • 3. Service automation
        Topic 2: Business Challenges and Customer Requirements- Customer pain points
        • 1. Cloud adoption drivers
          • 2. IT service management challenges
            Topic 3: Sales Opportunities and Qualification- Sales methodology
            • 1. Matching solutions to customer needs
              • 2. Identifying opportunities
                Topic 4: Cloud and Service Management Portfolio Overview- IBM Cloud and Smarter Infrastructure strategy
                • 1. Business value of cloud and service management
                  • 2. Key portfolio components
                    Topic 5: Competitive Positioning- IBM differentiators
                    • 1. Competitive advantages
                      • 2. Value proposition

                        IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                        1. Standards-based Cloud offerings are designed to enable next generation architectures to:

                        A) Drive enhanced visibility, control and automation from operational big data with cloud-optimized analytics
                        B) Optimize services and control risk in cloud environments with dynamic management, storage and security
                        C) All of the above
                        D) Deploy intelligent, hybrid workloads with flexible, open orchestration across resources, workloads and services


                        2. IBM Cloud Solutions offer state of the art modular capabilities for:

                        A) Homogeneous server, networking, storage & middleware
                        B) Patterns and Images
                        C) For Public clouds only
                        D) Heterogeneous server, networking, storage & middleware


                        3. Which of the following capabilities were added in APMv7.7?

                        A) Added user experience monitoring for mobile users
                        B) All of the above
                        C) Integrated Analytics into APM
                        D) Extended coverage to include Ruby, MySQL, Mongo DB, and Python


                        4. What are the most common challenges that organizations are facing when it comes to mobile management?

                        A) Poor BYOD strategies and incentives are having a greater impact on productivity and can result in losing potential talent and new recruits.
                        B) Increasing infrastructure complexity and unique mobile requirements are time consuming and costly.
                        C) B & C only.
                        D) All of the Above
                        E) Increased severity and frequency of security attacks.


                        5. Predictive Insights uses single variant and multi-variant statistical models. What is the customer value to using multi-variant correlation?

                        A) Multi-variant models are expensive and require services to build service models before they are effective. Those models must be updated whenever the application or infrastructure changes.
                        B) None, single variant models understand what is normal and will alert when the variantbecomes abnormal, there is no need for multi-variant models.
                        C) Multi-variant models may provide an early warning of a potential service impacting anomaly before alert thresholds are crossed.


                        Solutions:

                        Question # 1
                        Answer: C
                        Question # 2
                        Answer: B
                        Question # 3
                        Answer: D
                        Question # 4
                        Answer: B
                        Question # 5
                        Answer: C

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