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IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 4 business hours
B) the best endeavors
C) within 2 business hours
D) within 5 business hours

2. What are three services that Passport Advantage offers to IBM entitled customers?

A) downloads
B) software upgrades
C) licensing
D) order new hardware
E) on-site 24x7 support
F) immediate response to technical calls

3. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) TIME and DATE
B) ARandPSAR
C) CR and CT and cc
D) EPS and sar

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 4 hours
B) 3 business days
C) 5 business days
D) 1 hour

Solutions: