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IBM A2180-188 Exam Syllabus Topics:

IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A one day workshop has been completed, producing an inventory of 2 top-level business processes, 10 lower-level business processes, and 4 integrations. Which categorization of complexity is appropriate and which estimation method should be used in this scenario?

A) Small, Budgetary Estimate
B) Small, Rough Order of Magnitude (ROM)
C) High, Rough Order of Magnitude (ROM)
D) High, Budgetary Estimate

2. What are the primary challenges that business process governance addresses?

A) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
B) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
C) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
D) Many processes, many BPM developers, and many BPM assets.

3. A BPM program manager uses an agile playback methodology. Which one of the following is a bad practice for playback?

A) Scheduling playbacks every four to six weeks.
B) Demonstrating the flow with powerpoint and screenshots.
C) Having the Process Owner lead the playback.
D) Having SMEs perform activities in the process portal.

4. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest no changes to the metrics.

Solutions: