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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk for Managed Service Providers Edition
C. IBM SmartCloud Control Desk for Internal Service Providers Edition
D. IBM SmartCloud Control Desk Entry Edition

Question 2

While performing the solution assurance review, what are the key areas that should be verified?

A. If the design includes IBM Tivoli Storage Manager to back up the solution components
B. If the customer has competitive products deployed
C. If the customer has certified personnel to administer the solution after it is deployed
D. If the design meets the functional, performance, and scalability requirements

Question 3

The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A. Integration Framework
B. IBM Tivoli Directory Integrator
C. IBM Tivoli Integration Director
D. Migration Manager

Question 4

How can workflow-driven change processes reduce costs?

A. Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B. Because the same custom workflow-driven change processes can be reused by multiple customers.
C. By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D. By interfacing with multiple technology APIs to implement unattended changes.

Question 5

What has to be considered in the service design stage according to ITIL?

A. the design of functions and applications
B. the design of measurement systems, methods, and metrics
C. the design of the service catalog
D. the design of Service Level Agreements

Solutions: